New Care Workers and Non-Clinical Staff Hub
CPD resources for personal care attendants (PCA), assistants in nursing (AIN), and other un-registered carers.
379 Resources
Latest
Communicating with NDIS Participants
Delirium
FreeWork Health and Safety
Person-centred Supports for NDIS Participants
Maintaining a Clean, Safe and Hygienic Environment
Recognising Deterioration: Care Workers
Outbreak Management in Aged Care
The NDIS Code of Conduct
Incident Report Writing
Customer Service
Articles
FreeWhat is Dementia?
FreeUrinary Catheter Support: NDIS High Intensity Daily Personal Activities
FreeComplex Wound Care Support: NDIS High Intensity Daily Personal Activities
FreeCommunicating Effectively with People with Disability
FreeSafe Environment: NDIS Provision of Supports Environment
FreeA Guide to Medication Management Under the NDIS
FreeInformation Management: NDIS Provider Governance and Operational Management
FreeManagement of Waste: NDIS Provision of Supports Environment
FreeNDIS Support Planning
FreeEnsuring Access to Supports Under the NDIS
FreePerson-centred Supports: NDIS Rights and Responsibilities
FreeLoneliness and Social Isolation in Home Care
FreeMobility Issues and Limitations in Home Care
FreeHuman Resource Management: NDIS Provider Governance and Management
FreeIncident Management: NDIS Provider Governance and Management
FreeLaundry and Infection Control in Home Care
FreeAre Personal Care Assistants Missing Out On Education?
FreeUnexplained Absences and Missing Residents
FreeProviding Mealtime Support: Aged Care
FreeMeal Service in Aged Care
FreeFood Handling Basics
FreeDysphagia and Swallowing
FreeA Palliative Approach to Care
FreeBehaviour Management and BPSD
FreeSensory Loss in Older People
FreeA Wellness and Reablement Approach to Purposeful Ageing
FreeEffective Surface and Environment Cleaning
FreeGastroenteritis Outbreaks in Aged Care
FreeEnvironmental Design in Dementia Care
FreeTimely, Appropriate Referrals and Responding to Deterioration in Community and Residential Care
FreeLaundry and Infection Control in Residential Aged Care
FreeFire Safety in Your Client’s Home
FreeShowering, Bed-Bathing and Hygiene for Caregivers
FreeBasic Foot and Nail Care in Aged Care
FreeMeal Planning in Aged Care
FreeAn Introduction to Activities of Daily Living (ADLs)
FreeDressing and Undressing for People Who Have Dementia
FreeOngoing Assessment in Aged Care
FreeIncident Reporting in the Workplace
FreeFire, Security and Workplace Emergencies
FreeManual Handling: An Overview
FreeDignity of Risk
FreeSupporting Intimacy and Sexuality in Older People
FreeQuality of Life for Older Australians
FreeCommunicating with Someone Who Has Dementia
FreeRespecting the Privacy and Dignity of Clients
FreeUnderstanding Professional Boundaries
FreeLGBTIQ+ Awareness in Aged Care
FreeAssessing Depression in Dementia with the Cornell Scale
FreeChemotherapy-induced Peripheral Neuropathy
FreeBowel (Colorectal) Cancer and Care
FreePreventing Falls in the Home
FreeSubcutaneous Injections: NDIS High Intensity Daily Personal Activities and Support Skills Descriptors
FreeHow to Take Blood Pressure
FreeLow Blood Pressure (Hypotension) Signs and Symptoms
FreeHow To Assess a Deteriorating / Critically Ill Patient (ABCDE Assessment)
FreeUrinary Catheter Care in the Home
FreeEnteral Feeding Support: NDIS High Intensity Daily Personal Activities and Support Skills Descriptors
FreeComplex Bowel Care: NDIS High Intensity Daily Personal Activities and Support Skills Descriptors
FreeVentilator Support: NDIS High Intensity Daily Personal Activities
FreeThe Aged Care Quality Standards Explained
FreeA Big Picture Look at Arthritis in Australia
FreeActivities Of Daily Living In Palliative Care
FreeAddressing Health Risks in NDIS Participants
FreeEar Syringing
FreeChemotherapy Care
FreeBlood Glucose Monitoring in Home Care
FreeTracheostomy Management: NDIS High Intensity Daily Personal Activities
FreeProviding Mealtime Support: Home Care
FreeMeal Service in Home Care
FreeStoma Care in the Home
FreePercutaneous Endoscopic Gastrostomy (PEG) Site Care
FreeMeal Planning in Home Care
FreeCompression Stockings: Application, Removal and Care
FreeSafety and Assistance After a Fall
FreeContinuous Positive Airway Pressure (CPAP)
FreeTypes of Muscular Dystrophy
FreeUnderstanding Invisible Disability
FreeXerosis (Dry Skin) in Older Adults
FreeVital Signs Basics
FreePurposeful Engagement and Activities for People with Dementia
FreeThree Areas of Focus for Improving Care of the Older Adult
Courses
Communicating with NDIS Participants
Delirium
Person-centred Supports for NDIS Participants
FreeWork Health and Safety
Maintaining a Clean, Safe and Hygienic Environment
Recognising Deterioration: Care Workers
Outbreak Management in Aged Care
The NDIS Code of Conduct
Incident Report Writing
Communicating in Aged Care
Choking Management in Aged Care
Customer Service
Hand Hygiene Essentials
Pain Management in Aged Care: Care Workers
NDIS Practice Standards: Core Module
Minimising Restrictive Practices in Healthcare Settings
Domestic Assistance in a Client’s Home
Emergency, Disaster and Evacuation Management
Supporting Activities of Daily Living: Continence and Toileting
Supporting Activities of Daily Living: Ambulating and Transferring
A Palliative Approach to Care
Palliative and End-of-Life Care: Care Workers
FreeFire Safety in Residential Aged Care
Fire Safety in Home Care
Promoting Mental Health and Wellbeing in Aged Care
Meal Assistance in Home Care
Documentation in Aged Care
Meal Assistance in Residential Aged Care
Elder Abuse
Basic Life Support (BLS)
LGBTIQ+ in Aged Care
Standard 7: The Residential Community
Standard 6: Food and Nutrition
Standard 5: Clinical Care
Standard 2: The Organisation
Standard 4: The Environment
Standard 3: The Care and Services
Standard 1: The Person
Strengthened Aged Care Quality Standards
Consent to Treatment
Cultural Safety in Healthcare
Food Safety in Aged Care
FreeSerious Incident Response Scheme (SIRS)
Charter of Aged Care Rights and Code of Conduct
Mandatory Reporting
Scope of Practice: Care Workers
Skin Integrity and Pressure Injuries: Care Workers
Falls Prevention and Management: Care Workers
Supporting Activities of Daily Living: Dressing and Personal Hygiene
Supporting Activities of Daily Living: Showering and Bathing
Dysphagia and the IDDSI Framework
FreeOpen Disclosure and Apology
Oral Health for Older Adults
FreeInfection Prevention and Control
Dementia and Understanding Behavioural Changes
Medication Prompting, Assistance and Administration for Care Workers
FreeBullying, Harassment and Discrimination in the Workplace
Infection Control Cleaning
Duty of Care
Healthy Eating for Older Adults
FreeAged Care Quality Standards
FreeMinimising Restrictive Practices in Aged Care
Cyber Security
National Safety and Quality Health Service (NSQHS) Standards
Nutrition and Hydration in Palliative Care
Stroke Management
Holding Difficult Conversations at Work
Management of Urinary Incontinence
Communication for Quality Care
Manual Handling Safety
Documentation and Report Writing
Preventing Medication Errors
Lectures
Medication Safety in the Home
Understanding LGBTIQ+ Older Adults' Experiences in Aged Care
Sexual Health in Older Adults
Managing Behavioural and Psychological Symptoms of Dementia (BPSD)
Eating Disorders in Older People
Types of Cyber Attacks
Reporting Incidents with Confidence
Let's Chat with Healthcare Workers
Time Management in 2021
Customer Experience: One Moment in Time
Delirium, Depression, Dementia and Drugs
Customer Service When it's a Busy Day
Drug Diversion in the Workplace
Accreditation: What Does it Mean for You and Your Client?
Delirium and Depression
Creams and Ointments
Complex Dementia: One Size Doesn't Fit All
Promoting Anti-Ageist Attitudes in Aged Care
Burden of Disease: Common Health Conditions in Older Adults
Palliative Care: Recognising the Deteriorating Patient
Missed Care: A Shocking Tale of Neglect
Symptom Management at the End of Life
Are You in a High Performing Team?
Emotional Intelligence and Workplace Stress
Speak-Up for Patient Safety
What is Competency and How Do You Assess It?
Caring for the Carers
De-escalating Aggression and Violence
Working With Clinical Information Systems (CIS)
Incontinence and Skin Basics (PCAs and AINs)
Neurological Injuries and Falls
Responses to Challenging or Inappropriate Behaviours
Further Resources
FreeDecoding Delirium
FreeReducing Medicines in People Living with Dementia
FreeCreating Supportive Environments for People Living with Dementia
FreeThe View From Here: Skills in Dementia Care for Acute Settings
FreeDemystifying Dementia
FreeThe View From Here: Skills in Aged and Community Dementia Care
FreeWalking Safely with Dementia
FreeDementia Care Training for Volunteers
FreeRecognising, Diagnosing and Managing Dementia in General Practice
FreeAppropriate Use of Benzodiazepines and Other Sedatives
FreeRecognising and Acting on Pain in People Living with Dementia for Direct Care Workers
FreeUnderstanding Changed Behaviour
FreeThe Pain Puzzle: Recognition, Assessment and Treatment of Pain in People Living with Dementia
FreeDementia Friendly Pharmacy
FreeSleep Matters
FreeMinimising Use of Antipsychotic Medications for Responsive Behaviour
FreeCaring for LGBTI People with Dementia
FreeDementia Discovery
Providing Excellent Palliative Care
Individualised Music as an Intervention to Reduce Agitation in Elders with Dementia
FreeResponding to and Preventing Sexual Assault in Residential Aged Care: Facilitator Course
FreeTalk to Us First: Aged Care Advocacy Program
Caring for our Consumers: End of Life and Palliative Care
Understanding Pain in Older People
FreePrudential Compliance: Permitted Uses of Refundable Deposits - Investment in Financial Products
FreeReportable incidents workflow SIRS in Home care
FreeSIRS – What does this mean for your care and services?
FreeAged care reforms – a regulatory perspective fact sheet
FreeCode of Conduct for Aged Care – consumer fact sheet
FreeSIRS for home services webinar 3 - Reporting under the SIRS
FreePrudential Compliance: Permitted uses of refundable deposits - Capital Expenditure
FreeNotify the Commission of certain matters - fact sheet
FreeConsider suitability of key personnel - fact sheet
FreeRefundable deposits and provider obligations
FreeSIRS Home services - Reportable incidents: unlawful sexual contact or inappropriate sexual conduct
FreeSIRS Home services - Reportable incidents: unexpected death
FreeSIRS Home services - Reportable incidents: unreasonable use of force
FreeCode of Conduct for Aged Care – guidance for aged care workers and governing persons
FreeAged care reforms – an overview fact sheet
FreeCode of Conduct for Aged Care – consumer poster
FreeSIRS Home services - Reportable incidents: missing consumers
FreeCode of Conduct for Aged Care – consumer guidance
FreeWhat is the Serious Incident Response Scheme?
FreeKnow Your Code
FreeReporting responsibilities for providers and their staff – SIRS for home services
FreeA case study in food, dining and nutrition webinar
FreeCode of Conduct for Aged Care – worker fact sheet
FreeSIRS Home services - Reportable incidents: stealing or financial coercion by a staff member
FreeFood, dining and nutrition provider video
FreeSIRS - Understand your right to be safe
FreeCode of Conduct for Aged Care – approved provider readiness checklist
FreeWorkforce governance and management – fact sheet for providers
FreeSIRS Home services - Reportable incidents: psychological or emotional abuse
FreeProvider responsibilities relating to governance – guidance for approved providers
FreeCode of Conduct for Aged Care – consumer quick reference guide
FreeCode of Conduct for Aged Care
FreeCode of Conduct for Aged Care – worker quick guide
FreeKey personnel – reporting changes to suitability matters – fact sheet
FreeCode of Conduct for Aged Care – provider fact sheet
FreeProvider responsibilities relating to governance – Guidance for approved providers
FreePrudential Compliance: Permitted uses of refundable deposits - Refunding deposits and repaying debt
FreeSIRS Home services - Reportable incidents: neglect
FreeAged care sector reforms – current status and what’s next?
FreeFood, dining and nutrition consumer video
FreeSIRS Home services - Reportable incidents: inappropriate use of restrictive practices
FreeProvider governance – provider responsibilities 1 December 2022
FreeCode of Conduct for Aged Care – guidance for approved providers
FreeExploring the Role of Nurses, Personal Care Workers and Allied Health Professionals working in Aged Care
FreePalliative and End-of-Life Care
FreePerson-centred Care
FreeThe Aged Care Quality Standards
FreePrevention of Falls
FreeWound management and Pressure Injury Prevention
FreeThe Australian Aged Care System
FreeSupporting People Living with Dementia
Managing Risk, Incident Reporting and Investigation (Residential and Homecare)
Preventing Falls in Aged Care (Residential and Homecare)
Restrictive Practice and the Role of Psychotropic Medication
Spiritual Care in Aged Care: Why it's Important
Managing the Prevalence of Risk in Aged Care
FreeOverview of restrictive practices
FreePreventing urinary tract infections: recognise dehydration poster
FreeThe complaints service we offer – fact sheet
FreeSIRS - How do I make a complaint?
FreeKnow, Observe, Support, Act - poster
FreeTo Dip or Not to Dip flyer
FreeTo Dip or Not to Dip project
FreeRestrictive practices scenarios
FreeSIRS – What does this mean for your care and services? consumer resources
FreeSIRS – Understand your right to be safe consumer resources
FreeWhat is the Aged Care Quality and Safety Commission? fact sheet
FreeNew consumers and restrictive practices – fact sheet
FreeSIRS – What happens after you make a complaint consumer resources
FreePsychotropic self-assessment tool – frequently asked questions
FreeRestrictive practices – Key changes for providers from 1 July 2021 – fact sheet
FreeOpen Disclosure - video
FreeWhat we learned from COVID-19 outbreaks in 2021 – fact sheet
FreeHow prepared are you for a COVID-19 outbreak?
FreeHome services: Incident management systems
FreeClinical governance in aged care
FreeAbuse of the older Person: eLearning program for health and aged care professionals
FreeFrequently asked questions about consent
FreeFood and dining preferences - fact sheet
FreeGetting the dining experience right - Provider fact sheet
FreeGetting the dining experience right - Aged care staff fact sheet
FreeEnjoying dining - Consumer fact sheet
FreeDining in residential aged care - tips and tricks fact sheet
FreeEnsuring safe visitor access to residential aged care
FreeDesign your care activity
FreePromoting Sexual Rights and Responsibilities in Aged Care - The Right to Sexual Consent
FreePromoting Sexual Rights and Responsibilities in Aged Care - The Responsibility to Respect Others
FreePromoting Sexual Rights and Responsibilities in Aged Care - The Right to Sexual Activity
FreeSIRS in Home Services - Psychological or Emotional Abuse
FreeSIRS in Home Services - Neglect
FreeSIRS in Home Services - Unreasonable use of force
FreeSIRS in Home Services - Stealing or financial coercion by a staff member
FreeSIRS in Home Services - Inappropriate use of restrictive practice
FreeSIRS in Home Services - Unlawful sexual contact or inappropriate sexual conduct
FreeSIRS in Home Services - Missing Consumer
FreeSIRS in Home Services - Unexpected Death
FreeCode of Conduct for Aged Care
FreeCharter of Aged Care Rights
FreeConsent for medication in aged care
FreeBehaviour Support Plans
FreeAged Care Quality Standards poster
FreeAged Care Quality Standards Chatterbox
FreeCOVID-19 restrictions in residential aged care - your rights
FreeCOVID-19 oral antiviral treatments in residential aged care services
FreeAged Care Reforms Overview fact sheet
FreeAre you alert and ready?
FreeAged Care Open Disclosure Framework and Guidance
FreeConnecting over the phone or video call
FreeAged Care Quality Standards video
Bullying in the Workp