These requirements aim to ensure that NDIS participants receive support from workers who are appropriately qualified and experienced, and therefore, are able to deliver person-centred support (NDIS 2020).
What is Human Resource Management?
The term human resources refers to all of the people who make up an organisation’s workforce (van Vulpen 2021).
Under the NDIS, workers are considered to be any people who are employed or engaged to deliver NDIS supports and services, whether they be paid or unpaid. They include:
Human resource management is the way in which this workforce is managed. This might relate to:
Workers are able to access timely supervision, support and resources, depending on the scope and complexity of the supports delivered
Worker performance is managed, developed and documented. Feedback and development opportunities are provided to workers.
NDIS Worker Screening Check
The NDIS Worker Screening Check is used to assess whether NDIS workers or those seeking to become NDIS workers pose a risk to people living with disabilities. Certain job roles (known as 'risk assessed roles') can only be performed by workers who have cleared the screening check (NDIS 2018b).
Risk assessed roles include:
Key personnel roles as defined by the National Disability Insurance Scheme Act 2013, including CEOs and Board Members
Roles that involve the direct delivery of specified supports or services to NDIS participants
Roles that require ‘more than incidental contact’ with NDIS participants, for example:
Physically touching NDIS participants
Building rapport with NDIS participants as part of performing routine duties
Having contact with several NDIS participants through the direct delivery of a specialist disability support or service, or in a specialist disability accommodation setting.
Mandatory NDIS Worker Orientation Program
Under the NDIS Practice Standards, all NDIS workers must undertake an orientation module called ‘Quality, Safety and You’ as part of their induction program (NDIS 2019).
The module, which takes about 90 minutes, explains worker obligations, roles and responsibilities under the NDIS Code of Conduct using scenario-based learning (NDIS 2019).
Monitoring Worker Performance
Generally, the aims of performance monitoring should be to:
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