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An Ausmed Training Module to equip care staff with the skills to communicate effectively with colleagues, clients and their loved ones. This activity highlights the crucial role of effective communication in ensuring the provision of safe care, as well as using the ISOBAR handover tool as a practical means to convey critical information in the workplace.

Content

5 Video Units • 7 Questions

Pre-reflection

1 Question

Introduction

Communicating Effectively with Clients

2 Questions

Communicating Effectively with Loved Ones and Carers

1 Question

Communicating Interprofessionally

2 Questions

Conclusion

Post-reflection

1 Question

What you'll learn:

Understand the importance of effective, clear and open communication with older adults.

Know how to appropriately communicate with clients, their loved ones and carers.

Recognise the importance of using an effective handover communication framework such as ISOBAR to communicate interprofessionally.

Who it's for:

All healthcare staff working with older adults or in an aged care setting.

Topics

Meet your educator

Ausmed

Editorial Team

Peer reviewed by

Sean Smith

Content Integrity

Ausmed strives for the highest level of content integrity and accuracy in our educational resources.

Timeline

This resource will be updated or unpublished after the due for review date.

Last updated03 Jun 2024

Published29 Oct 2023

Due for review30 Oct 2024

Disclaimer

Usage

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Disclosure

Anyone involved in the creation of Ausmed content declare that they have no conflicts of interest. Generic or non-proprietary names of medications or products have been used where possible.