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About this Episode
Performance reviews get a bad rap — and for good reason. They’re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth.
In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to work better for everyone involved.
Together, they unpack the real reasons reviews get delayed or avoided, the damage that can do to culture and trust, and how a culture of reflection and feedback helps you move from reactive firefighting to proactive capability-building.
Emma also lifts the lid on Ausmed Perform™ — a new performance management tool built specifically for healthcare — and what early pilot results reveal about how it’s saving time, improving quality, and strengthening retention.
Whether you’re still stuck in spreadsheets or already rethinking your approach, this episode offers practical insights, a few rants, and a whole lot of heart.
Contact the show: podcast@ausmed.com.auNov 20, 2025 — Location TBA — Early Registration Now Open
- Learn more about Ausmed Perform™ | Workforce Capability System
- Performance Reviews in Healthcare | Emma's Toolbox Guide
- Demo of Ausmed Perform™ | Launch Webinar
- 10 Takeaways from the Gold Coast | AI Event Recap
- Generative Learning Experiences | Ausmed AI Features
Podcast Hosts
Zoe Youl
Zoe Youl is a Critical Care Registered Nurse and Head of Learning and Capability at Ausmed, with over a decade of experience in clinical governance, education, and professional development.
Zoe holds a Master’s in Nursing Management and Leadership and has contributed internationally to advancing nursing professional development, including as a peer reviewer and co-author of key standards and curricula.
Dr Karen Patterson
Dr Karen Patterson (PhD) is Ausmed's inaugural Chief Nursing Officer, leading the organisation's clinical governance and workforce capability strategies. With a distinguished career in health leadership, governance, and workforce development, she brings extensive expertise in clinical excellence, regulatory compliance, and professional development across diverse healthcare settings.
Karen firmly believes that a skilled, equipped, supported, and engaged healthcare workforce is fundamental to providing safer, more effective care with meaningful outcomes — benefiting individuals, communities, and the broader health system.
At Ausmed, she is committed to advancing nursing education, supporting providers in meeting evolving standards, and strengthening workforce capability to drive better care and healthier communities.
Michelle Wicky
Michelle Wicky is the Chief Customer Officer at Ausmed Education. Michelle's formative years were spent in the nursing sector with a focus on clinical education before transitioning into workforce capability and development.
Michelle has held senior roles in workforce capability, including upskilling clinical and non-clinical staff in both the for-profit and not-for-profit sectors. She possesses a wide range of skills in leadership development, strategic planning, capability building, education, facilitation, and project management.
An experienced educator, presenter, and facilitator, Michelle has a knack for engaging her audience and addressing their needs and desires. Known for her interactive and energetic approach, she is passionate about bringing practical applications to make your work life easier.
Podcast Guest
Emma Piercy
Emma has a background in intensive care nursing and specialises in healthcare education innovation. As the Learning Innovation Lead at Ausmed, she focuses on maximising the impact and value of educational content to drive healthcare workforce capability development.
