Zoe Youl

Zoe Youl is a Critical Care Registered Nurse and Head of Community at Ausmed, with over a decade of experience in clinical governance, education, and professional development. As Director of Ausmed’s Accredited Provider Program, she led the team to its fourth consecutive Accreditation with Distinction from the ANCC in 2024, making Ausmed the only Australian provider with this recognition.

Zoe holds a Master’s in Nursing Management and Leadership and has contributed internationally to advancing nursing professional development, including as a peer reviewer and co-author of key standards and curricula.

Dr Karen Patterson

Dr Karen Patterson (PhD) is Ausmed's inaugural Chief Nursing Officer, leading the organisation's clinical governance and workforce capability strategies. With a distinguished career in health leadership, governance, and workforce development, she brings extensive expertise in clinical excellence, regulatory compliance, and professional development across diverse healthcare settings.

Karen firmly believes that a skilled, equipped, supported, and engaged healthcare workforce is fundamental to providing safer, more effective care with meaningful outcomes — benefiting individuals, communities, and the broader health system.

At Ausmed, she is committed to advancing nursing education, supporting providers in meeting evolving standards, and strengthening workforce capability to drive better care and healthier communities.

Michelle Wicky

Michelle Wicky is the Chief Customer Officer at Ausmed Education. Michelle's formative years were spent in the nursing sector with a focus on clinical education before transitioning into workforce capability and development.

Michelle has held senior roles in workforce capability, including upskilling clinical and non-clinical staff in both the for-profit and not-for-profit sectors. She possesses a wide range of skills in leadership development, strategic planning, capability building, education, facilitation, and project management.

An experienced educator, presenter, and facilitator, Michelle has a knack for engaging her audience and addressing their needs and desires. Known for her interactive and energetic approach, she is passionate about bringing practical applications to make your work life easier.