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Cover image for: Communication Saves Lives
CPD30m of CPD
Total Rating(s)44
First Published
Updated30 July 2019
Expires 30 July 2022
Recorded InMelbourne, Australia

Course Overview

Communication Saves Lives is intended for all healthcare workers commencing employment or renewing annual competencies in the healthcare sector.

This Module explores the vital importance of communicating clearly and accurately throughout every aspect of your client's, patient's or resident's care and treatment journey.

"Nursing communication rises to the top of the list (of a patient's overall assessment of a hospital and whether they would recommend it)."

Shantanu Agrawal, MD, MPhil, president and CEO of the National Quality Forum (NQF), in Medpage Today (2019).

Learning Outcomes
  • Be aware that communication is central to safe care and treatment.
  • Develop a clear, concise and credible interpersonal communication system.
  • Communicate effectively in an organisational system.
Target Audience

This module is intended for all healthcare workers commencing employment or renewing annual competencies in the healthcare sector.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Andrew Crowther
Andrew Crowther Visit

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

Learner Reviews

44 Total Rating(s)
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Amalie Garnham
15 Oct 2019

Very relevant

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Vanessa Beattie
14 Oct 2019

Easy to use

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Kim-Marie Harrison
13 Oct 2019

The findings of the coronial inquests were extremely helpful in reinforcing the importance of effective communication in providing quality patient care.

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kim suller
10 Oct 2019

It take more time than suggested to do this well.

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Lee Blakeman
08 Oct 2019


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Sara Angelkoski
04 Oct 2019

This was a very interesting learning module as there where things mentioned in this I did not know for example I did not know that posture and hand shaking could have such an impact on patients. and listening to feel was interesting as I had not heard this term before so now I can support my patients in their health care needs in a more supportive way.

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Andreas Waltmann
30 Sep 2019

Well presented and easy to understand

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Vicki Maree Fursey
27 Sep 2019

Very informative

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Jillian Bruxner
25 Sep 2019

Very informative, clear and easy to follow. Up to date evidence and relaveng to my practice

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Jaimie Collard
24 Sep 2019

Reviews types of communication well, whether this be verbal, para-verbal or non-verbal. Few examples provided.