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Cover image for: Apology and Open Disclosure in Healthcare
CPD45m of CPD
Total Rating(s)69
First Published
Updated12 January 2020
Expires 12 January 2023
Recorded InMelbourne, Australia

Course Overview

The open disclosure framework can benefit patients, staff and organisations when appropriately implemented and performed in the workplace. This Mandatory Training Module will assist you to be better prepared to follow open disclosure procedures in an ethical manner that aligns with the legal and professional obligations of a healthcare professional.

Learning Outcomes
  • Identify the principles of open disclosure.
  • Recognise circumstances that meet the threshold for open disclosure communication with consumers of healthcare.
  • Understand the steps necessary in apologising and making an open disclosure.
  • Recognise the benefit to patients, staff and the organisation when open disclosure policies are implemented and practised.
Target Audience

Nurses, midwives, care workers, allied health, first responders.

Validation of Learning
  1. Read relevant policies in your workplace on a regular basis.
  2. Read relevant laws and regulations that apply in your jurisdiction.
  3. Read The National Framework on Open Disclosure.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Linda Starr
Linda Starr

Dr Linda Starr has undergraduate and postgraduate qualifications in general, mental health nursing, law, education and a PhD in legal issues in elder abuse. Linda has extensive experience as an RN in metropolitan and rural locations, in general nursing, mental health, forensic health, aged care and management. She has held senior positions in academia, including the dean of the School of Nursing and Midwifery. Linda has publications in health law and forensic health issues. Linda is an associate professor in the College of Nursing and Health Sciences at Flinders University and a consultant educator in health law and ethics for nurses, midwives and carers. She is chair of the SA Board of Nursing and Midwifery, fellow of the College of Nursing Australia, foundation president of the Australian Forensic Nurses Association, member on the School of Health Academic Advisory Board for Open Colleges and the international member on the Editorial Board for the Journal of Forensic Nursing. See Educator Profile

Learner Reviews

69 Total Rating(s)
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Faith Thenjiwe Tshuma
05 Apr 2020

helpful and informative resource

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Tanya Michalek
02 Apr 2020

Very easy to listen to, precise and well explained

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Ashlea Kennedy
01 Apr 2020

Thorough course

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Karina Drozdz
31 Mar 2020

Please go back and

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Vicki Britten
31 Mar 2020

Presentation was good, clear and concise

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Mary Grace Loquinte
28 Mar 2020

Relevant learning to nurses

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Sudheer Duggirala
26 Mar 2020

Very useful for Health care profesionals.

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Claire sibson
24 Mar 2020

Was ok, presenter pretty monotone in her delivery of the module, but a very dry topic to discuss.

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Nika Moini
22 Mar 2020

Great presentation, I feel that more confident in making open disclosures.

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Helen Kelloway
19 Mar 2020

Very beneficial