Open Disclosure and Apology

Course Overview

Most of the time healthcare and treatment go to plan. Unfortunately, however, adverse events do still occur and someone is harmed. This Ausmed Training Module teaches staff how to be appropriately transparent and honest with clients after an adverse event with the help of the Australian Open Disclosure Framework.

Topics

• Adverse events
• What is open disclosure?
• The Australian Open Disclosure Framework
• Communicating and saying sorry

Learning Outcomes

• Understand the concept of open disclosure.
• Recognise the importance of open disclosure and apology in healthcare settings.
• Be familiar with the Australian Open Disclosure Framework.
• Know how to appropriately provide an apology in response to an adverse event.

Target Audience

All healthcare staff in any setting.

Disclosure

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.

Educators

Presenter

Ausmed

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Peer Reviewer

Sean Smith

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