Cover image for lecture: Workplace Incivility: Not Taking it Personally

Lecture Overview

Too often, people in healthcare workplaces are having negative experiences as a result of staff incivility. It is clearly destructive to the aims we are trying to achieve. This session with Sean Smith teaches that by establishing and maintaining clear personal boundaries, we can learn to manage these behaviours and come away feeling better about the work we do.

Educators

Portrait of Sean Smith
Sean Smith

Sean Smith has had the privilege of working in health care for three decades in more than a dozen countries around the world. Commencing his clinical career as a registered nurse, Sean progressed into hospital management, before spending eight years as the CEO of a large healthcare provider. Sean has built two healthcare businesses and consulted to industry around health informatics, healthcare management, and healthcare strategy. Most recently Sean has managed the largest medical provider network in Australia and collaborates with more than 600 hospitals across the country to provide healthcare for 230,000 international students. Sean has experience with clinical and non-clinical systems planning, implementation, and deployment in Australia, New Zealand, Papua New Guinea, and the United Kingdom. With a passion for healthcare education, Sean has educated from university healthcare students in Australia to community health workers in Papua New Guinea. Sean provides clear, concise consultation through his experience in clinical management and information technology, to ensure projects are delivered with the best possible outcomes for all stakeholders, on budget and on time. His passions are strategy in health care, quality in clinical practice, and excellence in health management. Sean holds a master of business administration, a graduate diploma in advanced nursing, and is a member of the Australian Health Practitioner Registration Authority, the Australian Institute of Company Directors, and the Chartered Institute of Procurement and Supply. Sean continues to provide leadership and strategic direction for all stakeholders to deliver the highest possible standards to exceed current and future healthcare needs.

Reviews

4.7

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26 Total Rating(s)

Portrait of Karen Church
Karen Church
17 Apr 2019

Parts of this presentation were engaging.

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Nomalanga moyo
17 Apr 2019

This learning has changed the way l think, it has empowered me with reality, now l see that l have missed out a lot. I would have done this long ago l would have changed most of my colleague 's attitude by just being resilient

Portrait of Sophie Hards
Sophie Hards
17 Apr 2019

great!

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Bethany Park
16 Apr 2019

This course has helped remind me the importance of knowing and setting my boundaries in my workplace. It is extremely helpful for young nurses/carers who are for the first time entering a workplace with others, who are more experienced and may feel threatened, and therefore behave in an unprofessional manner towards them. Practice now so we can set a good example for those who come after us.

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Divina Evangelista
16 Apr 2019

Excellent lecturer, i really enjoyed listening to his lecture, so engaging and knowledgeable. Highly recommended to other health professionals.

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Pauline Webber
15 Apr 2019

An interesting look at how to deal with workplace personalities.

Portrait of Gowri ramasamy
Gowri ramasamy
10 Apr 2019

Really helpful what we didn’t learn from college

Portrait of Gowri ramasamy
Gowri ramasamy
10 Apr 2019

Really helpful what we didn’t learn from college

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Andrea Wong
10 Apr 2019

Great talk, not only great for healthcare providers but also for all occupations.

Portrait of Carla Reeves
Carla Reeves
09 Apr 2019

Great.