Cover image for lecture: Workplace Incivility: Not Taking it Personally

Lecture Overview

Too often, people in healthcare workplaces are having negative experiences as a result of staff incivility. It is clearly destructive to the aims we are trying to achieve. This session with Sean Smith teaches that by establishing and maintaining clear personal boundaries, we can learn to manage these behaviours and come away feeling better about the work we do.


Portrait of Sean Smith
Sean Smith

Sean Smith has had the privilege of working in health care for three decades in more than a dozen countries around the world. Commencing his clinical career as a registered nurse, Sean progressed into hospital management, before spending eight years as the CEO of a large healthcare provider. Sean has built two healthcare businesses and consulted to industry around health informatics, healthcare management, and healthcare strategy. Most recently Sean has managed the largest medical provider network in Australia and collaborates with more than 600 hospitals across the country to provide healthcare for 230,000 international students. Sean has experience with clinical and non-clinical systems planning, implementation, and deployment in Australia, New Zealand, Papua New Guinea, and the United Kingdom. With a passion for healthcare education, Sean has educated from university healthcare students in Australia to community health workers in Papua New Guinea. Sean provides clear, concise consultation through his experience in clinical management and information technology, to ensure projects are delivered with the best possible outcomes for all stakeholders, on budget and on time. His passions are strategy in health care, quality in clinical practice, and excellence in health management. Sean holds a master of business administration, a graduate diploma in advanced nursing, and is a member of the Australian Health Practitioner Registration Authority, the Australian Institute of Company Directors, and the Chartered Institute of Procurement and Supply. Sean continues to provide leadership and strategic direction for all stakeholders to deliver the highest possible standards to exceed current and future healthcare needs.



76 Total Rating(s)

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Robyn Joy Carter
20 Jul 2019

Excellent tools to take on board to manage conflict incivility and lack of respect in the workplace. Presenter knows his topic.

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Kathy Heyman
04 Jul 2019

Resource helped to learn how to manage conflict between staff

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bronwyn ann beecroft
29 Jun 2019

Topic well organised and covered in detail.

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Catherine Papadopoulos
14 Jun 2019

'excellent thought provoking lecture

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Jacelyn Partridge
31 May 2019

I really enjoyed this presentation. A lot of things hit home for me. Audio wasnt great.

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Sum Chee Ho
31 May 2019

Good lecture. Interesting presentation. However, the sound quality is poor.

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Pearl Hampshire
31 May 2019

excellent. video audio needs improving however.

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Virpal Kaur Dhaliwal
30 May 2019

this is good resources to get knowledge about the things which is happened at workplace

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Ruth Curtis
30 May 2019

Good resource

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Margaret Smith
29 May 2019

Very interesting and personally challenging as it is all too easy to react to what people say and do that causes offence, rather than to positively respond. An easy to listen to presentation by someone clearly very experienced.