Patient Satisfaction: The Elephant in the Room

CPDTime.
12m
Cover image for: Patient Satisfaction: The Elephant in the Room

Lecture Overview

Listening to what patients are not saying – hearing the unheard – is as important as being attentive to what they are saying. Patient satisfaction, now seen as a key outcome of care, is often a difficult outcome to achieve.
Details
CPD12m of CPD
First Published25 April 2018
Updated24 April 2018
Expires
27 February 2025
Learning Tools
Topics
Aged Care
Allied Health
Community Nursing
Communication
Documentation