Overview

Listening to what patients are not saying – hearing the unheard – is as important as being attentive to what they are saying. Patient satisfaction, now seen as a key outcome of care, is often a difficult outcome to achieve.

Recorded: 22 Feb 2018

Comments

Great perspective -- 20 May 2018
Educational -- 19 May 2018
Great content -- 17 May 2018
very good -- 16 May 2018
v good -- 15 May 2018
This lecture reminds us of the way we started out as nurses-fresh and eager in our approach. -- 11 May 2018
Very well presented clear and easy to understand -- 09 May 2018
Great presentation -- 09 May 2018
Found very interesting and engaging. -- 08 May 2018
Poor quality -- 06 May 2018
A really good session -- 06 May 2018
Very applicable to my daily work to remember these things when providing patient care and to add more value to their hospital experiences. -- 05 May 2018
Thought provoking presentation -- 05 May 2018
Informative -- 04 May 2018
Would like to hear more and more examples ! -- 03 May 2018
Excellent presentation. A bit disappointed about the background noise -- 02 May 2018
the educator was good. -- 02 May 2018
great -- 02 May 2018
Some interesting points -- 01 May 2018
Interesting thanks -- 01 May 2018
Good presentation -- 30 Apr 2018
Interesting reminder to be more mindful in patient interactions. -- 29 Apr 2018
Excellent! It is very important and interesting presentation -- 29 Apr 2018
We are all so busy this was a wake up call to make time to talk and listen -- 29 Apr 2018
Very interesting! Some food for thought. -- 29 Apr 2018
excellent would like to see more of this speaker -- 28 Apr 2018
I learnt a alot in the importance of-what this presentation clip is about; Listening to what patients a not saying - hearing the unheard - is as important as being attentive to what they are saying. Patients satisfaction is the key outcome of care. -- 26 Apr 2018
Interesting -- 26 Apr 2018

Educator