12m
Jane Stanfield
22 February 2018

Patient Satisfaction - The Elephant in the Room

Listening to what patients are not saying – hearing the unheard – is as important as being attentive to what they are saying. Patient satisfaction, now seen as a key outcome of care, is often a difficult outcome to achieve.

Educator

Jane Stanfield

Educator

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient—whilst caring for themselves. Jane is currently coaching several nurse leaders; and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking – reducing waste and improving flow in healthcare….because waste is disrespectful to people!

Comments

04 Jun 2018
Informative
31 May 2018
Good
30 May 2018
good
30 May 2018
This was so refreshing and warm after almost 5 years in aged care nd being a little downcast it was nice to see a teacher so amiable and open.
30 May 2018
Interesting
25 May 2018
good
24 May 2018
Worth watching. I am going to try to be even more vigilant in improving my patients’ experience at my workplace.
20 May 2018
Great perspective
19 May 2018
Educational
17 May 2018
Great content
16 May 2018
very good
15 May 2018
v good
11 May 2018
This lecture reminds us of the way we started out as nurses-fresh and eager in our approach.
09 May 2018
Very well presented clear and easy to understand
09 May 2018
Great presentation
08 May 2018
Found very interesting and engaging.
06 May 2018
Poor quality
06 May 2018
A really good session
05 May 2018
Very applicable to my daily work to remember these things when providing patient care and to add more value to their hospital experiences.
05 May 2018
Thought provoking presentation
04 May 2018
Informative
03 May 2018
Would like to hear more and more examples !
02 May 2018
Excellent presentation. A bit disappointed about the background noise
02 May 2018
the educator was good.
02 May 2018
great
01 May 2018
Some interesting points
01 May 2018
Interesting thanks
30 Apr 2018
Good presentation
29 Apr 2018
Interesting reminder to be more mindful in patient interactions.
29 Apr 2018
Excellent! It is very important and interesting presentation
29 Apr 2018
We are all so busy this was a wake up call to make time to talk and listen
29 Apr 2018
Very interesting! Some food for thought.
28 Apr 2018
excellent would like to see more of this speaker
26 Apr 2018
I learnt a alot in the importance of-what this presentation clip is about; Listening to what patients a not saying - hearing the unheard - is as important as being attentive to what they are saying. Patients satisfaction is the key outcome of care.
26 Apr 2018
Interesting