Cover image for lecture: De-escalating Aggression and Violence

Lecture Overview

Unfortunately, aggression and violence in the healthcare setting have become commonplace. Patients, residents and even families and friends may behave erratically as a result of their medical conditions or extreme circumstances. Despite taking all precautions, you may still find yourself face to face with a stressed and aggressive person. In order to keep yourself safe, it's essential you have the skills needed to de-escalate a dangerous situation. This session explores methods and insights that help to prevent workplace aggression.


Portrait of Sean Smith
Sean Smith

Sean Smith has had the privilege of working in health care for three decades in more than a dozen countries around the world. Commencing his clinical career as a registered nurse, Sean progressed into hospital management, before spending eight years as the CEO of a large healthcare provider. Sean has built two healthcare businesses and consulted to industry around health informatics, healthcare management, and healthcare strategy. Most recently Sean has managed the largest medical provider network in Australia and collaborates with more than 600 hospitals across the country to provide healthcare for 230,000 international students. Sean has experience with clinical and non-clinical systems planning, implementation, and deployment in Australia, New Zealand, Papua New Guinea, and the United Kingdom. With a passion for healthcare education, Sean has educated from university healthcare students in Australia to community health workers in Papua New Guinea. Sean provides clear, concise consultation through his experience in clinical management and information technology, to ensure projects are delivered with the best possible outcomes for all stakeholders, on budget and on time. His passions are strategy in health care, quality in clinical practice, and excellence in health management. Sean holds a master of business administration, a graduate diploma in advanced nursing, and is a member of the Australian Health Practitioner Registration Authority, the Australian Institute of Company Directors, and the Chartered Institute of Procurement and Supply. Sean continues to provide leadership and strategic direction for all stakeholders to deliver the highest possible standards to exceed current and future healthcare needs.



15 Total Rating(s)

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Pearl Hampshire
20 Jul 2019

Excellent. Well presented.

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Sarah Kroehn
19 Jul 2019

A very interesting and informative lecture.

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Margaret Wayland-Peck
16 Jul 2019

Well delivered information around management of aggression in the workplace

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Dean James Irwin
12 Jul 2019

This resource gave me further techniques to consider, develop and implement when dealing with aggressive patients. Even in the rural setting I am seeing a large increase in these type of patients either caused by alcohol or drug abuse and am very aware some of my fellow paramedics have been injured and the toll mit has taken on them.

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Jane Howard
02 Jul 2019

Succinct overview of aggression and behaviour

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Lolita Atkins
30 Jun 2019

Very informative and very good topic to discuss at work

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Alysia Ssentamu
27 Jun 2019

Great information

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Lindy Marie
25 Jun 2019

Was disappointed that more time was not spent on actual techniques to help with aggression

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Philip Mason
17 Jun 2019

Thank you