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Providers must ensure that every client has the ability to raise concerns about their care regardless of culture, language, impairment or other factors. If these barriers impede the client’s ability to access the complaint system, the provider is expected to give the client extra support.

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Clients have the right to speak up about the care they are receiving. Providers must ensure that every client has the ability to raise concerns about their care regardless of culture, language, impairment or other factors. If these barriers impede the client’s ability to access the complaint system, the provider is expected to give the client extra support that enables them to do so.

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Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a regular rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email ausmed@ausmed.com.au with your concerns.
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498 reviews by Ausmed Learners
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HH
Hanh HO
19 Aug 2020
Excellent article.
SC
stuart crichton
27 Jul 2020
for me personally it answered an often statement from my co workers that in our situation we are advocates for our residents and it is in fact not correct and much more complicated
SC
Shearee Carpenter
04 Jul 2021
A lot of great information
SJ
Shirlene Jerrard
11 Mar 2021
.
BB
Bina Baniya
04 Apr 2021
Great resource
SR
Surakshya Rana
23 Mar 2021
Information are worth reading.
JB
John bBromley
26 Jul 2021
Male catheter care is often left to professionals other than nurses , however as a male - it was good to see mention of foreskin retraction and Prostate concerns. It did not however , Go into the difficulty some men have on erectile functioning during an intimate process such as this and the feelings of embarrassment which are often over looked.
ME
Michael Egan
28 Feb 2021
Very interesting.
NH
Natasha Hollis
01 Jan 2022
Clear, easy to understand and terminology was defined in lay terms. References appropriate to source for further reading if required.
CF
Carlie Frey
30 May 2021
very informative
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