Battling the Resisters to Change

CPDTime.
14m
Cover image for lecture: Battling the Resisters to Change

Lecture Overview

What do you do if staff refuse to change, even if you know the current practice must be updated? Jane Stanfield asks you to consider how experiences (both good and bad) can shape our behaviours, and how 'watching our language' can help us to shape the positive workplace culture we aim for.