Battling the Resisters to Change
What do you do if staff refuse to change, even if you know the current practice must be updated? Jane Stanfield asks you to consider how experiences (both good and bad) can shape our behaviours, and how 'watching our language' can help us to shape the positive workplace culture we aim for.
Jane Stanfield (RN, RM) is a Health Service Improvement Coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient—whilst caring for themselves. Jane is currently coaching several nurse leaders; and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking – reducing waste and improving flow in healthcare….because waste is disrespectful to people!