Now, more than ever, you need access to online education

Become equipped with a tool belt of 700+ online CPD resources to help strengthen your professional practice!

To get access to this resource and 700+ other resources, subscribe

Already have a subscription? Log In

Cover image for lecture: "It’s the Culture! It’s the System!" But is it My Problem?

Lecture Overview

Waste, inefficiencies, and bottlenecks. Absenteeism, reluctance to contribute, and resistance to change. Let’s face it, when it all boils down to it many of the issues that managers face daily come under the umbrella of a system or culture issue. Using two case studies that will resonate with any nurse managers, this session considers why system issues rely on good management and how leadership brings about solutions to problems with culture.


Portrait of Jane Stanfield
Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people! See Educator Profile


10 Total Rating(s)
Generic portrait
Helen Lawrence
22 May 2019

I could listen to Jane all day. She has such an easy style. This session was very beneficial. I will investigate Social Network Analysis.

Generic portrait
Stephanie Nudd
16 May 2019

Great insight into a very complex issue in all healthcare systems Australia wide that sadly really impacts upon patient safety negatively, more health care workers should have a listen.

Generic portrait
Catherine Hillan
10 Apr 2019

Great overview of culture/systems and how they impact the workplace and outcomes. Would have liked more strategies to use in different 'toxic' scenarios and how to manage common systemic/cultural problems. I find a lot of times the individual feels disempowered and helpless in being able to initiate change.

Portrait of Jessica  Hancock
Jessica Hancock
30 Mar 2019

I enjoyed this talk very much. Very saddened about the stories.

Generic portrait
suzanne roslyn mason
14 Jan 2019

easy to listen

Generic portrait
diana asomaning
10 Sep 2018

Good presentation

Generic portrait
Lola Bray
26 Aug 2018

Excellent presentation