"It’s the Culture! It’s the System!" But is it My Problem?
Waste, inefficiencies, and bottlenecks. Absenteeism, reluctance to contribute, and resistance to change. Let’s face it, when it all boils down to it many of the issues that managers face daily come under the umbrella of a system or culture issue. Using two case studies that will resonate with any nurse managers, this session considers why system issues rely on good management and how leadership brings about solutions to problems with culture.
Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient—whilst caring for themselves. Jane is currently coaching several nurse leaders; and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking – reducing waste and improving flow in healthcare….because waste is disrespectful to people!