Active Listening in Healthcare

7m of CPD
Effective communication is, of course, necessary to all types of work. It could be argued, however, that in healthcare there is more to lose (such as a person’s life) in the event of poor communication.

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Listening attentively and responding empathically so a person feels heard is crucial in healthcare settings, as patients are in a vulnerable position and therefore might have difficulty voicing their concerns. As you are in the position of power as a healthcare worker, you should a) create an environment that feels safe to talk in, b) encourage the other person to talk openly, and c) listen actively.


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Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email with your concerns.
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What do others think?

86 reviews by Ausmed Learners
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Bipina Poudel
03 May 2023
vicky connole
29 Jan 2020
Great reinforcement of the value of active listening in practice.
bernie harbrow
02 Jan 2023
Registered Nurse
very interesting, funny video
May Black
14 Nov 2019
This is a very informative short course. It addresses all the issues concerning active listening which I think will be easy to embrace.
Clinton Oon
30 Dec 2019
Very insightful and inspiring.
Lorraine Trembath
26 Apr 2021
Very good.
Noelene Arnett
05 Feb 2021
Great resource which is easy to read and understand.
Jacqueline Elvin
08 Dec 2019
Barbara Gourd-Shaw
08 Sep 2021
This was a great article with lots of information and some of the information I was already aware of, but some I was not or at least where the information came from.
Ashleigh Cassar
23 Apr 2020
Great refresher with some new points
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