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Cover image for lecture: The Consequences of Disruptive Behaviour

Lecture Overview

Jane Stanfield provides learners with an overview of the frameworks associated with the consequences of disruptive behaviour in the workplace. Using tools such as the balanced scorecard, graded assertiveness and collective intelligence, health workers can gain an understanding of how to defuse challenging staff behaviours.


Portrait of Jane Stanfield
Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people! See Educator Profile


22 Total Rating(s)
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He wang
25 Mar 2020

Learn more about strategies to provide effective nursing care i the health care settings.

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11 Mar 2020


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10 Mar 2020

An enjoyable lecture which emphasises the simple things we all can do to promote good work ethics and attitudes which are essential for the productivity of the team as a whole.

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Dominic Peterson
10 Mar 2020

Fantastic lecture!

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Dallas Coutts
10 Mar 2020

Very enjoyable and articulate presentation. Would like to see some more presentations from this professional

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Adrienne Hokin
09 Mar 2020

Great concepts to remember when relating to others in the team.

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Matilda cefai
08 Mar 2020

Provides a good framework for implementing change/assessing determinants of performance

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Norilyn Almora
07 Mar 2020

Was very informative. It showed relationships on how essential a good team could affect the overall outcome of health care perfomance in terms of effectivity and efficiency.

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louise ann mackie
05 Mar 2020

Good resource , would have been good to be able to access her previous resource

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Bibin Babu
05 Mar 2020

Beautiful lecture and to the point. It would have been great if we could get the first session of this lecture