Listening to what patients are not saying – hearing the unheard – is as important as being attentive to what they are saying. Patient satisfaction, now seen as a key outcome of care, is often a difficult outcome to achieve.

Recorded: 22 Feb 2018


A reflective thoughts to apply to life. This educator was engaging and informative. -- 26 Mar 2018
It’s an eye opener -- 25 Mar 2018