Listening to What Your Patient is (and Isn't) Saying

21m of CPD
Karen-Ann Clarke
22 October 2017

Sometimes, listening can mean more than hearing what a person is saying out loud. Being a good listener is a core component of any communication with a patient, family member, colleague or friend. It is a skill that requires perception and patience, though like any other skill, it can be learnt. Find out how in this engaging presentation by Dr Karen-Ann Clarke.


Karen-Ann Clarke


Dr Karen-Ann Clarke is a Registered Nurse and a specialised mental health nurse, with 30 years’ experience of working with individuals and families impacted by the experiences of mental illness. Using a feminist narrative methodology, her PhD research explored the way in which women diagnosed with depression made decisions and meanings about receiving electroconvulsive therapy. As a lecturer in nursing at USC, Dr Clarke is responsible for the coordination of mental health curricula across multiple undergraduate and post-graduate programs. Teaching in excess of 900 undergraduate students each year, she is passionate about the value that immersive mental health simulation can bring to student’s learning and clinical skills, and the way that it can safely bring to life theoretical concepts related to mental health care. Dr Clarke currently supervises a number of honours, masters, and PhD students and is part of numerous research projects involving visualisation and simulation, mental illness, suicide prevention and the inclusion of people with lived experience of mental illness into the teaching and learning space.


Rachael Braun27 Sep 2018

Mechele Allen25 May 2018
Easy to listen to very engaging

Sallianne Reed16 May 2018
excellent speaker and necessary for all nurses and medical staff

Kate Ayling25 Apr 2018
Relatable presenter and practical advice.

Amanda Kennedy24 Apr 2018
Good lecture. Interesting

Devika Nandanimala19 Apr 2018
Very interesting

Rebecca gretschmal12 Apr 2018
Very useful in my line of work

Anna Lau Hwee Tzer05 Apr 2018
Very informative, brilliant presentation and useful, practical strategies taught. Enjoyed it overall!

Michele Selby27 Mar 2018

Christine Hulands17 Mar 2018
Interesting and informative presentation.

Nicholas Stewart Cleave04 Mar 2018
Fantastic, clear, erudite presentation, even after 48yrs as a practicing Psychiatric Nurse, I still found lots to interest me, great refresher.

Keith Wolf29 Dec 2017
A good reminder of the basic communication skills

Norest Mashonganyika24 Dec 2017
well presented

James Parkinson19 Dec 2017
We often only listen to a small part of another persons conversation. 93% of a persons conversation is none verbal. So if we are not watching them, not making eye contact, not watching body language or silence space we are not hearing all that they are saying. We need to paraphrase and give them what we think their meaning back so they have an opportunity to correct or to know that we are their message correctly. We need to listen to all of their message as often the punch line comes at the end.

Theresa Diane Johnson06 Dec 2017
Reinforces the patient benefits when staff use effective communication skills

Petra Wollermann05 Dec 2017

Roslyn FRY05 Dec 2017
Very well presented and really reiterating what is mostly what we have in ourselves. Good point made re ethnic considerations

Roslyn FRY05 Dec 2017
Very well presented and really reiterating what is mostly whatwhat we have in ourselves. Good point made re ethnic considerations

Roslyn FRY05 Dec 2017
Very well presented and really reiterating what is m

Monika Gupta05 Dec 2017
Active listening is very important

Browse CPD by Topic