Lecture Overview

Sometimes, listening can mean more than hearing what a person is saying out loud. Being a good listener is a core component of any communication with a patient, family member, colleague or friend. It is a skill that requires perception and patience, though like any other skill, it can be learnt. Find out how in this engaging presentation by Dr Karen-Ann Clarke.


Karen-Ann Clarke

Dr Karen-Ann Clarke is a Registered Nurse and a specialised mental health nurse, with 30 years’ experience of working with individuals and families impacted by the experiences of mental illness. Using a feminist narrative methodology, her PhD research explored the way in which women diagnosed with depression made decisions and meanings about receiving electroconvulsive therapy. As a lecturer in nursing at USC, Dr Clarke is responsible for the coordination of mental health curricula across multiple undergraduate and post-graduate programs. Teaching in excess of 900 undergraduate students each year, she is passionate about the value that immersive mental health simulation can bring to student’s learning and clinical skills, and the way that it can safely bring to life theoretical concepts related to mental health care. Dr Clarke currently supervises a number of honours, masters, and PhD students and is part of numerous research projects involving visualisation and simulation, mental illness, suicide prevention and the inclusion of people with lived experience of mental illness into the teaching and learning space.




20 Total Rating(s)

Thought provoking

Deborah Stacey
18 Nov 2018


Rachael Braun
27 Sep 2018

Easy to listen to very engaging

Mechele Allen
25 May 2018

excellent speaker and necessary for all nurses and medical staff

Sallianne Reed
16 May 2018

Relatable presenter and practical advice.

Kate Ayling
25 Apr 2018

Good lecture. Interesting

Amanda Kennedy
24 Apr 2018

Very interesting

Devika Nandanimala
19 Apr 2018

Very useful in my line of work

Rebecca gretschmal
12 Apr 2018

Very informative, brilliant presentation and useful, practical strategies taught. Enjoyed it overall!

Anna Lau Hwee Tzer
05 Apr 2018


Michele Selby
27 Mar 2018

Interesting and informative presentation.

Christine Hulands
17 Mar 2018

Fantastic, clear, erudite presentation, even after 48yrs as a practicing Psychiatric Nurse, I still found lots to interest me, great refresher.

Nicholas Stewart Cleave
04 Mar 2018

A good reminder of the basic communication skills

Keith Wolf
29 Dec 2017

well presented

Norest Mashonganyika
24 Dec 2017

We often only listen to a small part of another persons conversation. 93% of a persons conversation is none verbal. So if we are not watching them, not making eye contact, not watching body language or silence space we are not hearing all that they are saying. We need to paraphrase and give them what we think their meaning back so they have an opportunity to correct or to know that we are their message correctly. We need to listen to all of their message as often the punch line comes at the end.

James Parkinson
19 Dec 2017

Reinforces the patient benefits when staff use effective communication skills

Theresa Diane Johnson
06 Dec 2017


Petra Wollermann
05 Dec 2017

Very well presented and really reiterating what is mostly what we have in ourselves. Good point made re ethnic considerations

Roslyn FRY
05 Dec 2017

Very well presented and really reiterating what is mostly whatwhat we have in ourselves. Good point made re ethnic considerations

Roslyn FRY
05 Dec 2017

Very well presented and really reiterating what is m

Roslyn FRY
05 Dec 2017

Active listening is very important

Monika Gupta
05 Dec 2017