Overview

Sometimes, listening can mean more than hearing what a person is saying out loud. Being a good listener is a core component of any communication with a patient, family member, colleague or friend. It is a skill that requires perception and patience, though like any other skill, it can be learnt. Find out how in this engaging presentation by Dr Karen-Ann Clarke.

Recorded: 22 Oct 2017

Comments

Very interesting -- 19 Apr 2018
Very useful in my line of work -- 12 Apr 2018
Very informative, brilliant presentation and useful, practical strategies taught. Enjoyed it overall! -- 05 Apr 2018
Excellent -- 27 Mar 2018
Interesting and informative presentation. -- 17 Mar 2018
Fantastic, clear, erudite presentation, even after 48yrs as a practicing Psychiatric Nurse, I still found lots to interest me, great refresher. -- 04 Mar 2018
A good reminder of the basic communication skills -- 29 Dec 2017
well presented -- 24 Dec 2017
We often only listen to a small part of another persons conversation. 93% of a persons conversation is none verbal. So if we are not watching them, not making eye contact, not watching body language or silence space we are not hearing all that they are saying. We need to paraphrase and give them what we think their meaning back so they have an opportunity to correct or to know that we are their message correctly. We need to listen to all of their message as often the punch line comes at the end. -- 19 Dec 2017
Reinforces the patient benefits when staff use effective communication skills -- 06 Dec 2017
Great -- 05 Dec 2017
Very well presented and really reiterating what is mostly what we have in ourselves. Good point made re ethnic considerations -- 05 Dec 2017
Very well presented and really reiterating what is mostly whatwhat we have in ourselves. Good point made re ethnic considerations -- 05 Dec 2017
Very well presented and really reiterating what is m -- 05 Dec 2017
Active listening is very important -- 05 Dec 2017

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