Cover image for lecture: How to Manage Hostility and Conflict

Lecture Overview

Working with difficult people invariably results in workplace conflict, not only with colleagues but with the public and patients too. This is likely to be detrimental to your health and wellbeing, and the patient/client's outcomes too. Watch this session and learn how clear communication and a cool head, when faced with hostility, can help YOU manage conflict better.

Educators

Portrait of Sean Smith
Sean Smith

Sean Smith has had the privilege of working in health care for three decades in more than a dozen countries around the world. Commencing his clinical career as a registered nurse, Sean progressed into hospital management, before spending eight years as the CEO of a large healthcare provider. Sean has built two healthcare businesses and consulted to industry around health informatics, healthcare management, and healthcare strategy. Most recently Sean has managed the largest medical provider network in Australia and collaborates with more than 600 hospitals across the country to provide healthcare for 230,000 international students. Sean has experience with clinical and non-clinical systems planning, implementation, and deployment in Australia, New Zealand, Papua New Guinea, and the United Kingdom. With a passion for healthcare education, Sean has educated from university healthcare students in Australia to community health workers in Papua New Guinea. Sean provides clear, concise consultation through his experience in clinical management and information technology, to ensure projects are delivered with the best possible outcomes for all stakeholders, on budget and on time. His passions are strategy in health care, quality in clinical practice, and excellence in health management. Sean holds a master of business administration, a graduate diploma in advanced nursing, and is a member of the Australian Health Practitioner Registration Authority, the Australian Institute of Company Directors, and the Chartered Institute of Procurement and Supply. Sean continues to provide leadership and strategic direction for all stakeholders to deliver the highest possible standards to exceed current and future healthcare needs.

Reviews

4.5

113 Total Rating(s)

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Rachel Delahenty
16 Jul 2019

Good lecture very informative

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Margaret Baltais
31 May 2019

Good lecture.

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Kay Johnson
31 May 2019

Good training tool

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Lisa Hannaford
30 May 2019

Great

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Marian Greenshields
30 May 2019

Excellent - really gave me food for thought!!

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Judy Berry
29 May 2019

Excellent resource. Very enfaging and easy to listen to. Some distraction with background noise and sound variances. PS: love the shirt!

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Michelle Murphy
29 May 2019

Interesting

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Julie Anne Beattie
29 May 2019

A very well presented lecture. Interesting and engaging.

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Wilma Barnes
29 May 2019

Very informative however background nose was very distracting

Portrait of Susan Johnson
Susan Johnson
28 May 2019

Great tips for dealing with minor hostility and conflict in the workplace. And if you can get through this without throwing your viewing device across the room because of the person coughing continuously, and the one doing cut and paste right next to the recorder (both for the entire 50 minutes) then congratulations, you've already learned a lot about managing hostility and conflict.