How to Be Assertive

21m of CPD
Jane Stanfield
22 February 2018

The ability to communicate quickly and decisively, across a lattice-work of interactions is essential in today’s fast-paced and complex healthcare context. This session looks at how to refine your communication skills in the workplace to be more assertive when advocating for your patient, and why emotional intelligence is a big factor when communicating in a high-stress setting.


Jane Stanfield


Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient—whilst caring for themselves. Jane is currently coaching several nurse leaders; and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking – reducing waste and improving flow in healthcare….because waste is disrespectful to people!


Melissa kendon16 Sep 2018
Great speaker

Jayne andrea Postill14 Jun 2018
I really like this podcast, It highlighted the points where I find myself comfortable and able to be assertive in a non-judgemental manner.I do this easily and with self awareness, I have never found myself in a confrontational manner with my patients due to this acknowledgement of myself. Being self aware and knowing what your body language is stating from someone else point of view.

shea Hine11 Jun 2018
Full of useful information. The presenter was engaging and knowledgeable of the subject. Thank you!

Leigh McGuiness28 May 2018
nice lecture which provides some insights that will definitely help with patient advocacy

Alison Hooper26 May 2018
Yes, inspiring sentiments on a super hero level.

Annette richards18 May 2018
Excellent lecture. Very useful tips and tools for increasing assertiveness skills in the workplace.

Winny Massimino14 May 2018
quick learning and useful

Judith cooper12 May 2018

Werner Cossid11 May 2018

Deborah Reader (Maxwell)09 May 2018
Great highly recommended

Informative session. Good delivery.

Alison D maddison06 May 2018
Good delivery and content

Annaliza Villahermosa03 May 2018
I highly recommend this APP

Jenna He03 May 2018
A good review of an aspect of professional communication

Samantha Weatherald30 Apr 2018
engaging seminar, very informative and helpful as a new graduate.

Marian Soares29 Apr 2018
Interesting and important.

Chetna Sharma22 Apr 2018
Very informative and engaging.

Carmel Green21 Apr 2018
I liked the broad understanding of the presenter and the way she introduced new terminology to describe what many nurses instinctively know and practice.

Deborah Richmond19 Apr 2018

Edmond Thaw15 Apr 2018
Good quick lecture

Maree Findlay13 Apr 2018
Excellent way to teach deplomacy in communication.

Ella Bunker11 Apr 2018
Very useful

Marnie Took10 Apr 2018
Excellent lecture on increasing assertiveness where the power imbalance could be a barrier to good patient outcomes

Stewart morris08 Apr 2018
Good information

Jodie Smith08 Apr 2018
It was a useful podcast. Great tips on being assertive and vocabulary to use in different situations.

Udo Hoffmann07 Apr 2018
Well presented

Terry Dunne05 Apr 2018
the presenter was very confident and referenced research in her presentation. the tools for assertiveness will I think be very useful in critical care settings

Terry Dunne05 Apr 2018
video audio was distorted at times but excellent tools for communication

Pietryna Duch04 Apr 2018
Informative and clear guide to skills to use to become more assertive.

Karen Saunders04 Apr 2018
Extremely useful presentation. It can sometimes be difficult not to cross the line between assertiveness and aggression.

Ruethai Orkhaw03 Apr 2018
The quality of sound is not good. I heard static voice whole lecture. Otherwise it's a good presentation.

Karen George02 Apr 2018
well presented and relatable

Eurah Apor01 Apr 2018
Very informative but would be better if given in more detail with more strategies and examples.

Nicole Ferreira31 Mar 2018
I never thought that using the SBAR could help in with being assertive I have only used it in the past to pass on information or ask a question.

Nicole Ferreira31 Mar 2018
Never thought to use the SBAR in being assertive, so I found this very intersting

Janet Shanahan30 Mar 2018
I tend to be submissive around people who are aggressive so I have gained points of how to speak to work colleagues and patients.

Edwina Harleyson29 Mar 2018
Good lecture

Anna Lau Hwee Tzer29 Mar 2018
It was concise and relevant.

Susan Lanyon28 Mar 2018

Julie Frances Davis27 Mar 2018
Engaging and able to effectively link the evidence to clinical practice that is targeted at optimised client and health care practioner outcomes

Katie Brooks26 Mar 2018
Great reminder on communication skills, very informative

Maureen Huggins24 Mar 2018
Informative and engaging speaker

Layla Youssef24 Mar 2018

Karen Henderson22 Mar 2018
Jane whilst pointing out what should be obviously clear shows that this is not the case. Once again time pressure and hierarchy dominance in the work place can remove the strength we need to advocate for patients, residents, families or even our self's. The little tips give a polite and gentle way for health workers to ensure self preservation

Debbie McKay21 Mar 2018
Again, I am reminded of the complexities of assessment and the need to respond appropriately. With such a fast paced system, and one that is more and more relying on business models and monetary gain, I have no doubt, that no amount of teachings will correct the damages in communication that are bound to occur.We can only try.

Susana Ave20 Mar 2018
This helps in maintaining good relationship between nurse and patient interactions so with other allied health team for the safety of all.

Ingrid van krevel20 Mar 2018
Interesting and informative . Information relevant and helpful and easy to understand.

Catherine Foley20 Mar 2018
Excellent presentation.

Vicki Talbot20 Mar 2018
Really informative

Megan Hartsuyker19 Mar 2018
This was my first course that I have watched. I found it easy to understand, information was relevant and the strategies that I will look at adopting were helpful. Thankyou

Wadzana Nollie HWATA19 Mar 2018
Very informative article

Ashlee Gersekowski19 Mar 2018
I would recommend this course to others as it was engaging and focused on the main topic. The issues addressed were basic, yet important. I think it's necessary to touch on this topic every once in a while as you can easily forget about things as basic as an introduction when you're busy and focused on the task at hand.

Allyson Pyne18 Mar 2018
Excellent - easy to follow with realistic applications

Rhonda Waiyo18 Mar 2018
The main points I learn and take from this learning were the 1)domains of emotional intelligence and there definitions. Self awareness, self motivation, self regulation - can controll or redirect distruptive impulses and think before acting, emphathy-able to understand emotions of others,motivation with passion for work. 2)graded assertiveness”PACE” Probe, Alert, Challenge, & Emergency. And how to communicate in PACE.

Helen Jennings18 Mar 2018
A helpful reminder on communication strategies to distinguish assertiveness from aggressiveness

Michele Selby18 Mar 2018
Very relevant with the current state of the healthcare system.

Ann Trebilcock17 Mar 2018
very good, informative

Christine Hulands17 Mar 2018
Interesting and informative lecture.

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