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Lecture Overview

A patient's healthcare experience can often come down to one single moment where we have the power to make it a positive one or a negative one. In this presentation, Sean Smith draws on his wealth of experience in healthcare management to examine the concept of the customer experience and simple ways it can be improved. A must watch for all public-facing healthcare staff.

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Sean Smith View profile

Sean Smith is a Senior Lecturer in the School of Nursing at Torrens University. Sean is a former hospital CEO and DON and has worked in healthcare globally. As a Confirmed Candidate, Sean is working towards his PhD, researching clinical safety through digital transformation. Sean is passionate about strategy in healthcare, safety and quality in clinical practice and excellence in health management.

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Customer Experience: One Moment in Time

Lecture Overview

Educator

Sean Smith View profile

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