Customer Experience: One Moment in Time

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Cover image for lecture: Customer Experience: One Moment in Time

Lecture Overview

A patient's healthcare experience can often come down to one single moment where we have the power to make it a positive one or a negative one. In this presentation, Sean Smith draws on his wealth of experience in healthcare management to examine the concept of the customer experience and simple ways it can be improved. A must watch for all public-facing healthcare staff.