This site is for health professionals
Cover image for: Talking with Relatives in Aged Care
CPD26m of CPD
Total Rating(s)190
First Published
Updated12 May 2019
Expires12 May 2022
Recorded InMelbourne, Australia

Course Overview

In this module, you will explore the challenges of communicating with the relatives and carers of people, including residents, who receive aged care.

  • Conducting formal communication with a relative
  • Communicating with relatives who may not be confident in speaking English
  • Defusing difficult situations
  • Scenarios to review your learning and much, much more ...
Learning Outcomes
  • Help and encourage the relatives of those in your care to better communicate with you.
  • Be able to conduct a conversation with relatives that meets both party’s needs - yours and theirs.
  • Summarise a conversation you have with a relative of a person in your care.
Target Audience

All staff who work in Residential Aged Care including those that are commencing at any level.

Validation of learning:

  • Attend in-house or external training on topics such as communication techniques, unconscious bias or cultural diversity; and
  • Read any relevant policies and procedures on this topic that apply to your workplace.
  • Rather than waiting for a relative to initiate a chat, start a conversation with them about a non-urgent issue, for example, what they did on the weekend, or how things are going for them at the moment. Write down your reflections in your professional portfolio.
  • Design a 'Hint Sheet' for new staff members, with five key things for them to take on board when they talk with relatives in aged care. Dot points will work well here.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Andrew Crowther
Andrew Crowther Visit

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

Learner Reviews

190 Total Rating(s)
Generic portrait
Miriam Kidd
12 Sep 2019

It was succinct and very clear what is expected of you as a nurse in every situation and that is to be calm, listen and nonjudgemental.

Generic portrait
Peter Pentland
05 Sep 2019

Communication is an important aspect of nursing and the use of appropriate level of communication when dealing with patients and their relatives enabling clear understanding of language barrier which that can adopted by all involved to resolve concerns

Generic portrait
Timilsina Gita
04 Sep 2019

A great resource.

Generic portrait
John Yenubari
01 Sep 2019

Good presentation

Generic portrait
Joanne Huggett
30 Aug 2019

Relevant information

Generic portrait
Michele Selby
24 Aug 2019

Informative course that has given me some helpful tips.

Generic portrait
Gail Richmond
19 Aug 2019

I have learned that in a controlled environment it is important to empathize with the relatives and not to interrupt, listen careful and be respectful and stay calm

Generic portrait
Joanne Melissa Deiparine
18 Aug 2019

Informative and interesting

Generic portrait
Robyn Brady
18 Aug 2019

Clear and concise. Great foundation tutorial on communication.

Generic portrait
Celia Jackson
16 Aug 2019

Very nursing based