Cover image for: Talking with Relatives in Aged Care
Details
CPD26m of CPD
Rating
4.4
Total Rating(s)171
Published12 May 2019
Updated12 May 2019
Reviewed05 November 2021
Recorded InMelbourne, Australia

Course Overview

In this module, you will explore the challenges of communicating with the relatives and carers of people, including residents, who receive aged care.

Topics

  • Conducting formal communication with a relative
  • Communicating with relatives who may not be confident in speaking English
  • Defusing difficult situations
  • Scenarios to review your learning and much, much more ...

Learning Outcomes

  • Help and encourage the relatives of those in your care to better communicate with you.
  • Be able to conduct a conversation with relatives that meets both party’s needs - yours and theirs.
  • Summarise a conversation you have with a relative of a person in your care.

Target Audience

All staff who work in Residential Aged Care including those that are commencing at any level.

Validation of learning:

  • Attend in-house or external training on topics such as communication techniques, unconscious bias or cultural diversity; and
  • Read any relevant policies and procedures on this topic that apply to your workplace.
  • Rather than waiting for a relative to initiate a chat, start a conversation with them about a non-urgent issue, for example, what they did on the weekend, or how things are going for them at the moment. Write down your reflections in your professional portfolio.
  • Design a 'Hint Sheet' for new staff members, with five key things for them to take on board when they talk with relatives in aged care. Dot points will work well here.

Disclosure

This material was developed by the content expert listed below. It is presented by a professional presenter.

Educator

Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

Details
CPD26m of CPD
Rating
4.4
Total Rating(s)171
Published12 May 2019
Updated12 May 2019
Reviewed05 November 2021
Recorded InMelbourne, Australia
Topic Tags
Communication
Aged Care
Residential Aged Care
Disclaimer

Related Learning Hubs

Learner Reviews

4.4

171 Total Rating(s)

Portrait of Lourdes Lourdes
Lourdes Lourdes
14 Jul 2019

Good

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Natsuko Okai
11 Jul 2019

No new thing

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Karen Innes
05 Jul 2019

Short and succinct. Great for organisations in-services. Informative use of scenarios. Basic level and good for beginners (or those that have been there so long they forget the basics).

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Rosalyn Shipp
05 Jul 2019

Well presented & informative & recommend to other staff to do.

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kerry mackin
28 Jun 2019

This resource provide great scenarios and was concise and to the point. very well presented.

Portrait of Melissa kendon
Melissa kendon
21 Jun 2019

The speaker was very informative

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Kenshi Teramoto
14 Jun 2019

Great source of information.

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Saras verma
10 Jun 2019

the overall resource was very beneficial to the course content and the learning material

Portrait of Shaz Reeves-Arnold
Shaz Reeves-Arnold
10 Jun 2019

I feel I will now have a little more self confidence when talking to family members about their concerns about their loved one

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Rosalyn Shipp
10 Jun 2019

Take time to reassure a family member & always speak that they will understand what is being said & at the same level.