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Cover image for: Talking with Relatives in Aged Care
CPD26m of CPD
Total Rating(s)213
First Published
Updated12 May 2019
Expires 12 May 2022
Recorded InMelbourne, Australia

Course Overview

In this module, you will explore the challenges of communicating with the relatives and carers of people, including residents, who receive aged care.

  • Conducting formal communication with a relative
  • Communicating with relatives who may not be confident in speaking English
  • Defusing difficult situations
  • Scenarios to review your learning and much, much more ...
Learning Outcomes
  • Help and encourage the relatives of those in your care to better communicate with you.
  • Be able to conduct a conversation with relatives that meets both party’s needs - yours and theirs.
  • Summarise a conversation you have with a relative of a person in your care.
Target Audience

All staff who work in Residential Aged Care including those that are commencing at any level.

Validation of learning:

  • Attend in-house or external training on topics such as communication techniques, unconscious bias or cultural diversity; and
  • Read any relevant policies and procedures on this topic that apply to your workplace.
  • Rather than waiting for a relative to initiate a chat, start a conversation with them about a non-urgent issue, for example, what they did on the weekend, or how things are going for them at the moment. Write down your reflections in your professional portfolio.
  • Design a 'Hint Sheet' for new staff members, with five key things for them to take on board when they talk with relatives in aged care. Dot points will work well here.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

213 Total Rating(s)
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Kathryn Jayne Gumbleton
22 Jan 2020

This was a good refresher

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jaimee jaimee
12 Jan 2020

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Peter O'Connor
11 Jan 2020


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Wendy Howe
10 Jan 2020

This resource reinforced my existing knowledge and encouraged me to reflect on my communication skills and what I model in the classroom.

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Mary Ann Munar
09 Jan 2020

Interesting topic for those registered nurses who are from different background

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Sarah Wall
06 Jan 2020


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Rina-Maria Rossi
05 Jan 2020

Good tips on how to handle tricky conversations.

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Graciela Michelle Cooper
18 Dec 2019

Well structured, easy to follow and understand Pertinent to the job

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Donna Lee Apelu
13 Dec 2019

Good concise information. Caused me to reflect on areas of communication in my practice where I can make improvements.

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Vivienne taylor
03 Dec 2019

Good topic