Talking with Relatives in Aged Care

Course Overview

This Ausmed Training Module explores navigating communications with relatives and family caregivers of clients in aged care.

Topics

• Conducting formal communication with relatives and family caregivers
• Communicating with relatives and family caregivers who use English as a second language
• Defusing difficult situations

Learning Outcomes

• Help and encourage the relatives of those in your care to better communicate with you.
• Be able to conduct a conversation with relatives that meets both party’s needs - yours and theirs.
• Summarise a conversation you have with a relative of a person in your care.

Target Audience

All staff working in residential aged care.

Disclosure

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.

Educator

Andrew Crowther

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