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Clients living in residential care facilities or receiving care at home may be isolated due to illness, disability or frailty that prevents them from driving or moving around the community independently. In order to ensure that these clients can maintain a level of freedom, participate in their communities and access essential services, healthcare organisations may offer transportation assistance. While these services can positively contribute to clients’ quality of life and create opportunities for independence and social interaction, there are also a variety of risks that need to be mitigated.
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