Communication for Quality Care

CPDTime.

49m

Updated 29 May 2022 Certificate1,175 Ratings

Effective communication is a skill all healthcare professionals need, but one that not all are naturally good at. This Ausmed Course explores effective communication through several common communication scenarios you may find yourself in, to help you navigate and master each interaction you have in your day-to-day practice.

Content

5 Units • 17 Questions

Pre-reflection

1 Question

Introduction

Pretest

3 Questions

Effective Communication in Healthcare

1 Question

Communication at Clinical Handover

6 Questions

Communicating Critical Information

5 Questions

10m

Conclusion

Post-reflection

1 Question

What you'll learn:

Understand the importance of effective communication.

Implement structured clinical handover processes.

Develop the skills to communicate critical information effectively.

Who it's for:

All healthcare professionals looking for information on effective communication.

Why it's needed:

Effective communication skills are crucial for those who work in healthcare and could be the difference between life and death. In a single day, healthcare workers can speak to countless people of varying educational, cultural and social backgrounds and they must do so in an effective, caring and professional manner. Though considered a 'soft' skill, effective communication is one of the National Safety and Quality Health Service (NSQHS) Standards that all healthcare professionals are expected to meet.

Purpose:

To provide the learner with skills to ensure effective communication in healthcare, guided by the National Safety and Quality Health Service (NSQHS) Standard 6: Communicating for Safety.