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Responsible Information Delivery and Management

CPDTime.
4m of CPD
Effective communication between staff and clients is an essential component of providing high-quality and safe care. As well as improving client outcomes and satisfaction, effective communication is crucial in preventing errors, unnecessary distress and inappropriate interventions.

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What is this article about?

A study once found that less than half of hospitalised patients could remember their diagnosis or the names of their medications. Additionally, it is estimated that about 50% of patients with chronic illnesses do not take their medication in the way it was prescribed. A simple solution for these issues - and others - is the delivery of clear and high-quality information to clients.

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Contents

Test Your Knowledge

  • 3 Assessment Questions

Document and reflect on your learning

  • CPDTime.
    4m of CPD

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Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a regular rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email ausmed@ausmed.com.au with your concerns.
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What do others think?

274 reviews by Ausmed Learners
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DA
Dan Alminaza
17 Jun 2020
This is a great refresher and reminder that communication is key. This is a make or break of opportunity so I have to really do my best to give out proper communication.
JT
Jo-Anne Teasdale
02 May 2021
Very useful resource
Portrait of Wayne Pelling
Wayne Pelling
18 Jun 2020
Very concise and timely article given the current pandemic and people needing to maintain their general health status
KP
Katie Penfold
20 Jun 2020
A good basic article discussing how and why miscommunication may come about with patients and health providers
SC
Sheryle Canny
19 Jun 2020
I am a advocate for the residents i care for. It re inforces the need for involving them in all their care needs
Portrait of Irene Freeman
Irene Freeman
18 Jun 2020
Good resource for continuing care of complex care patients
RH
Rhonda harries
28 Jun 2020
Excellent summary of professional requirements and refreshed my skills in communication.
CT
Charmaine Tatton
19 Jun 2020
Great learning resourse reinforcing the importance of communicating effectively with people recieving healthcare
RV
Robert Visser
03 Oct 2020
Good information in how to give information to your patients they may need to stay safe or informed on how to better care for themselves.
JE
Jenny Esposito
18 Jun 2020
Clear and concise.
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