What is this article about?
Providers of National Disability Insurance Scheme (NDIS) services need to ensure that wherever possible, NDIS participants receive support without experiencing interruptions or changes to their care. Providers should incorporate mechanisms into their policies and procedures to ensure operations run smoothly and allow for alternative arrangements to be made in the case of an emergency or staff absence. In addition to optimising services, this continuity of supports aims to ensure that NDIS participants receive care that is predictable.
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