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Transcript

Principles of Good Communication: - Understand your role and the role of others in your team - Back up statements with facts - Share information frequently - Respect the person you are talking to - Use unambiguous language - Foster a culture that promotes open communication - Try to see the other person’s perspective - Establish decision-making protocols when possible - Acknowledge and deal with conflict quickly Barriers to Good Communication: - Stress - Workload and time constraints - Education - The use of professional language and jargon - Differing perceptions of roles and responsibilities - Cultural differences - Gender - Institutional and professional hierarchies - Interpersonal differences