Cover image for: Dealing with Unhelpful Staff Behaviour
CPD1h of CPD
Total Rating(s)59
Publish Date23 May 2016
Review Date14 February 2019
Expiry Date04 June 2019
Recorded InMelbourne, Australia

Course Overview

This Course explores the nature of unhelpful staff behaviour as it occurs in the healthcare setting, and examines why this behaviour may arise. Strategies for the nurse or midwife manager to effectively deal with unhelpful behaviour are also identified.

Topics include:

  • Defining unhelpful staff behaviour in the healthcare context
  • Types of unhelpful staff behaviour
  • Strategies for dealing with unhelpful behaviour
  • Leadership modelling
  • Emotional Intelligence

Target audience

All health professionals, particularly those in leadership and management positions.


Identify the factors that contribute to unhelpful staff behaviour and effectively address it in order to create a harmonious, productive and positive workplace environment.


High levels of stress amongst healthcare workers can occur for many reasons; unsociable work hours, as well as the emotionally, physically and psychologically demanding nature of the clinical care environment, can all produce unhelpful staff behaviour.

The consequences of such behaviour may be an increase in staff turnover, decreased staff morale, decreased job satisfaction and can pose problems to patient safety. However, if managers are appropriately educated about these consequences, and their potential impact on quality and safety, unhelpful staff behaviour can be recognised and strategies put in place to address it.

Learning Outcomes

  • Explain the factors that can produce unhelpful staff behaviour
  • Identify examples of unhelpful staff behaviour that can exist within the healthcare setting
  • Describe strategies to effectively manage unhelpful staff behaviour


No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

CPD1h of CPD
Total Rating(s)59
Publish Date23 May 2016
Review Date14 February 2019
Expiry Date04 June 2019
Recorded InMelbourne, Australia
Topic Tags
Professional Practice Issues
Professional Issues
Professional Development
Psychosocial Considerations

Further Learning

Learner Reviews


59 Total Rating(s)

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Lucinda Kenihan
21 Mar 2019


Portrait of Karen Saunders
Karen Saunders
18 Mar 2019

Excellent presentation and motivated presenter

Portrait of Sarah Middleton
Sarah Middleton
15 Mar 2019


Portrait of Rachel Michael
Rachel Michael
15 Mar 2019

Good education on EI for people in leadership roles in Nursing

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Sharon Lees
14 Mar 2019

Very helpful in putting everything in perspective

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Jacqueline Newton
13 Mar 2019

It was good

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Xiuyan Sophie Pan
12 Mar 2019

Helpful and supportive

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Louise Hogan
05 Mar 2019

It was worthwhile reviewing this VLA to remind what I need to focus on and what I need to let go.

Portrait of Anna Rhodes
Anna Rhodes
25 Feb 2019

I found this to be well presented and delivered in an understandable format

Portrait of Ana Lorraine Bonifacio
Ana Lorraine Bonifacio
13 Feb 2019

Informative and engaging.