Dealing with Unhelpful Staff Behaviour

1h of CPD
Andrew Crowther
23 May 2016

This Course explores the nature of unhelpful staff behaviour as it occurs in the healthcare setting, and examines why this behaviour may arise. Strategies for the nurse or midwife manager to effectively deal with unhelpful behaviour are also identified.


Explain the factors that can produce unhelpful staff behaviour


Identify examples of unhelpful staff behaviour that can exist within the healthcare setting


Describe strategies to effectively manage unhelpful staff behaviour


Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.


Jenna He04 Oct 2018
I have learned many strategies on dealing with unhelpful behaviours. Thank you!

Lauren Crawford05 Sep 2018
Raised some helpful points that I hadn’t thought of.

Vicki Simms18 Aug 2018
Very engaging

Astrid Hill05 Aug 2018
Content relevant to managers only. Not very engaging.

Avelina Go Chow10 Jun 2018
Very relevant educating to all health workers

Jacqueline Gedye08 Jun 2018
Interesting, the educator had a good grasp of the increasing stressors on healthcare staff, and their natural but sometimes unhelpful reactions to emotional,physical and psychological stressors in their work.

Nicole Lynch31 May 2018
great starting tools and techniques for changing unhelpful behaviours

Adam Whitemore31 May 2018
a very useful overview

Helen Bourke31 May 2018
I loved this VLA. Nice, precise and concise! The material flowed effortlessly and is a must see for not only managers but all health staff as a tool for better communication in the often stressful area of hospital wards. 5 stars

Narelle Odwyer30 May 2018
great VLA

John Wright29 May 2018
I found this to be a well-presented course, touching briefly but effectively on the main points of unhelpful behaviour. The section on leadership was particularly helpful to me, with tips and strategies to be a better leader, despite the numerous challenges.

Bec Ozols29 May 2018
Great information for nurses at any level

Michelle Lipman29 May 2018
Great presentation

Leeanne Davie28 May 2018
I found this VLA interesting and right on the mark Very factual

rosemary britt6224 May 2018
Informative VLA

Claire McKenzie22 May 2018
This should be a mandatory learning activity.

Robyn Hart20 May 2018
Very helpful, thank you.

Annette richards18 May 2018
Excellent and relevant topic. Very insightful and informative.

Geraldine Jones14 May 2018
Well presented. Has given me good advice dealing with difficult situations regarding team memebers.

Jo Beven08 May 2018
An excellent resource that everyone should watch, even people who are not managers.

Julia Elder08 May 2018
This learning module has been very enlightening and is an excellent tool to assist with dealing with very stressful situations in a professional and calm manner. It also compliments the speaking up for safety code of practice.

Karen Henderson07 May 2018
This lecture was well presented clear and concise. It clarified many issues and gave good strategies

Carolyn Tranter06 May 2018
This video was succinct and of benefit to any manager. Related to acute health care but principles can be applied to other health care settings. Common sense approach to unhelpful behaviours in staff which will resonate with experienced managers and be key alerts for emerging and acting leaders.

Ellie Alizadeh05 May 2018
Clear slides

Catherine Mary Timms04 May 2018
I enjoyed this session

Samantha Fuss03 May 2018
Good refresher on leadership and EI.

Elwyn Thompson03 May 2018
I would recommend all staff to view this educational presentation

Sandra Nowell03 May 2018
Excellent topic and presentation.

Lauren Bradshaw01 May 2018
Very easy to navigate

Melissa Withey25 Apr 2018
I would recommend this resource to my colleagues, the content was relevant to my needs.


Amy Michelle Van Ree14 Apr 2018
I enjoyed this topic

ANON KURIAN25 Mar 2018
excellent lecture.

Michele Selby14 Mar 2018
well presented

Catherine Kendall03 Jan 2018

Norest Mashonganyika24 Dec 2017
well presented

Lynette hodder23 Nov 2017
the educator was engaging

Jillian Dickson22 Nov 2017
Very helpful, and encouraging to gain more knowledge

Course Overview

Topics include:

  • Defining unhelpful staff behaviour in the healthcare context
  • Types of unhelpful staff behaviour
  • Strategies for dealing with unhelpful behaviour
  • Leadership modelling
  • Emotional Intelligence

Target audience

All health professionals, particularly those in leadership and management positions.


Identify the factors that contribute to unhelpful staff behaviour and effectively address it in order to create a harmonious, productive and positive workplace environment.


High levels of stress amongst healthcare workers can occur for many reasons; unsociable work hours as well as the emotionally, physically and psychologically demanding nature of the clinical care environment can all produce unhelpful staff behaviour. The consequences of such behaviour may be an increase in staff turnover, decreased staff morale, decreased job satisfaction and can pose problems to patient safety. However, if managers are appropriately educated about these consequences, and their potential impact on quality and safety, unhelpful staff behaviour can be recognised and strategies put in place to address it.

Health professionals in Australia that are registered with AHPRA are required to obtain continuing professional development (CPD) hours/points each year that relates to their context of practice, in order to comply with mandatory regulatory requirements.