55m

Managing Relatives' Concerns

This Course describes common concerns expressed by the relatives of individuals accessing healthcare services. Strategies for how to manage these concerns are explored.

23 May 2016

Learning Outcomes

Identify

Identify common concerns expressed by relatives

Explain

Explain the reasons for an increase in relatives’ concerns

List

List strategies to effectively manage relatives’ concerns

Educator

Comments

very good -- 19 Apr 2018
good -- 17 Apr 2018
Informative -- 11 Apr 2018
great -- 10 Apr 2018
excellent. -- 15 Mar 2018
hard to connect with presenter -- 05 Mar 2018
Very concise, good information. One of the most difficult aspects of my job is addressing relatives concerns. Especially if they are already irate, anxious or angry. This can be confronting and cause a great deal of anxiety for all staff. -- 21 Feb 2018
Informative -- 10 Jan 2018
The educator was very informative, relevant and clear with this presentation lecture -- 20 Dec 2017

Course Overview

Topics include:

  • Common concerns expressed by relatives
  • Factors that can heighten relatives’ concerns
  • Strategies for managing relatives’ concerns

Target audience

All healthcare professionals, especially those that are managers and leaders.

Purpose

Effectively manage relatives’ concerns, identify common concerns expressed by relatives and the reasons why these concerns can arise, and be able to utilise strategies to manage these concerns in order to meet the needs of both your patient and their relatives.

Need

Healthcare consumers and their relatives have become more knowledgeable about their required treatment and the level of care that they are entitled to. Subsequently, there has been a considerable rise in their expectations of healthcare providers and relatives are now more than ever expressing their concerns in such areas as access to second opinions, the expected outcomes of treatment and the expected levels of functioning after recovery. Concerned relatives seek answers, comfort and support; managers and leaders must be able to understand and effectively manage these concerns in order to achieve quality healthcare outcomes.

Health professionals in Australia that are registered with AHPRA are required to obtain continuing professional development (CPD) hours/points each year that relates to their context of practice, in order to comply with mandatory regulatory requirements.