Andrew Crowther
23 May 2016

Managing Relatives' Concerns

This Course describes common concerns expressed by the relatives of individuals accessing healthcare services. Strategies for how to manage these concerns are explored.


Identify common concerns expressed by relatives


Explain the reasons for an increase in relatives’ concerns


List strategies to effectively manage relatives’ concerns



14 Jun 2018
Very good learning for all nurses and health professionals
30 May 2018
30 May 2018
A very undervalued area of nursing. Thank you for this education.
28 May 2018
26 May 2018
very relevant to my scope of practise
07 May 2018
Useful and very clear and easy to follow.
19 Apr 2018
very good
17 Apr 2018
11 Apr 2018
10 Apr 2018
15 Mar 2018
05 Mar 2018
hard to connect with presenter
21 Feb 2018
Very concise, good information. One of the most difficult aspects of my job is addressing relatives concerns. Especially if they are already irate, anxious or angry. This can be confronting and cause a great deal of anxiety for all staff.
10 Jan 2018
20 Dec 2017
The educator was very informative, relevant and clear with this presentation lecture

Course Overview

Topics include:

  • Common concerns expressed by relatives
  • Factors that can heighten relatives’ concerns
  • Strategies for managing relatives’ concerns

Target audience

All healthcare professionals, especially those that are managers and leaders.


Effectively manage relatives’ concerns, identify common concerns expressed by relatives and the reasons why these concerns can arise, and be able to utilise strategies to manage these concerns in order to meet the needs of both your patient and their relatives.


Healthcare consumers and their relatives have become more knowledgeable about their required treatment and the level of care that they are entitled to. Subsequently, there has been a considerable rise in their expectations of healthcare providers and relatives are now more than ever expressing their concerns in such areas as access to second opinions, the expected outcomes of treatment and the expected levels of functioning after recovery. Concerned relatives seek answers, comfort and support; managers and leaders must be able to understand and effectively manage these concerns in order to achieve quality healthcare outcomes.

Health professionals in Australia that are registered with AHPRA are required to obtain continuing professional development (CPD) hours/points each year that relates to their context of practice, in order to comply with mandatory regulatory requirements.