This Course describes common concerns expressed by the relatives of individuals accessing healthcare services. Strategies for how to manage these concerns are explored.
- Common concerns expressed by relatives
- Factors that can heighten relatives’ concerns
- Strategies for managing relatives’ concerns
All healthcare professionals, especially those that are managers and leaders.
Effectively manage relatives’ concerns, identify common concerns expressed by relatives and the reasons why these concerns can arise, and be able to utilise strategies to manage these concerns in order to meet the needs of both your patient and their relatives.
Healthcare consumers and their relatives have become more knowledgeable about their required treatment and the level of care that they are entitled to. Subsequently, there has been a considerable rise in their expectations of healthcare providers and relatives are now more than ever expressing their concerns in such areas as access to second opinions, the expected outcomes of treatment and the expected levels of functioning after recovery.
Concerned relatives seek answers, comfort and support; managers and leaders must be able to understand and effectively manage these concerns in order to achieve quality healthcare outcomes.
- Identify common concerns expressed by relatives
- Explain the reasons for an increase in relatives’ concerns
- List strategies to effectively manage relatives’ concerns
No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.
Andrew Crowther Visit
Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.