Managing Relatives' Concerns

55m of CPD
Andrew Crowther
23 May 2016

This Course describes common concerns expressed by the relatives of individuals accessing healthcare services. Strategies for how to manage these concerns are explored.


Identify common concerns expressed by relatives


Explain the reasons for an increase in relatives’ concerns


List strategies to effectively manage relatives’ concerns


Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.


Esther Zoe Nunn05 Sep 2018
Thanks great little VLE

Avelina Go Chow14 Jun 2018
Very good learning for all nurses and health professionals

Bronwyn chappel30 May 2018

Kerrie Myhill30 May 2018
A very undervalued area of nursing. Thank you for this education.

Jessica Gray28 May 2018

Marjorie Greensmith26 May 2018
very relevant to my scope of practise

Ellie Alizadeh07 May 2018
Useful and very clear and easy to follow.

alisdair Mackenzie19 Apr 2018
very good


Udo Hoffmann11 Apr 2018

Cindy Barkhuizen10 Apr 2018

Michelle rolleston15 Mar 2018

Jude Lowe05 Mar 2018
hard to connect with presenter

Julia Margaret Speakman21 Feb 2018
Very concise, good information. One of the most difficult aspects of my job is addressing relatives concerns. Especially if they are already irate, anxious or angry. This can be confronting and cause a great deal of anxiety for all staff.

Sajana Manandhar10 Jan 2018

Catherine Ryan20 Dec 2017
The educator was very informative, relevant and clear with this presentation lecture

Course Overview

Topics include:

  • Common concerns expressed by relatives
  • Factors that can heighten relatives’ concerns
  • Strategies for managing relatives’ concerns

Target audience

All healthcare professionals, especially those that are managers and leaders.


Effectively manage relatives’ concerns, identify common concerns expressed by relatives and the reasons why these concerns can arise, and be able to utilise strategies to manage these concerns in order to meet the needs of both your patient and their relatives.


Healthcare consumers and their relatives have become more knowledgeable about their required treatment and the level of care that they are entitled to. Subsequently, there has been a considerable rise in their expectations of healthcare providers and relatives are now more than ever expressing their concerns in such areas as access to second opinions, the expected outcomes of treatment and the expected levels of functioning after recovery. Concerned relatives seek answers, comfort and support; managers and leaders must be able to understand and effectively manage these concerns in order to achieve quality healthcare outcomes.

Health professionals in Australia that are registered with AHPRA are required to obtain continuing professional development (CPD) hours/points each year that relates to their context of practice, in order to comply with mandatory regulatory requirements.