Counselling Your Staff

1h of CPD
Andrew Crowther
23 May 2016

This Course describes the complex nature of staff counselling. It provides an update on strategies to establish an effective counselling relationship.


Explain the importance of counselling skills


Identify the complexities of a staff counselling relationship


Explain an effective method for counselling staff


Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.


Avelina Go Chow13 Jun 2018
Well presented and educational

Carol Gaik cheng22 May 2018
Hopefully I will be able to put what I have learnt to be a effective counsellor.

Amy Michelle Van Ree13 May 2018
This was very engaging. I learnt some new skills and have gained more confidence as I realise that I already use many skills discussed in this learning activity.


Cindy Barkhuizen10 Apr 2018

Michele Selby12 Mar 2018

Colleagues, patients, relatives can all experience stress and discomfort! Good counselling techniques may help us, to help others. This lecture provided very good strategies, in a succinct manner.

Norest Mashonganyika24 Dec 2017
well presented

Course Overview

Topics include:

  • The complexity of staff counselling
  • Confidentiality
  • Skills for effective staff counselling

Target audience

All health professionals involved in counselling staff in all areas of professional practice.


Explore what staff counselling is, and is not, and assist in the acquisition and enhancement of skills as a counsellor of members of their team.


When a health professional spends time in a counselling relationship with a staff member, something in the life of that staff member will change – that person’s ability to explore, cope and solve problems will be enhanced or diminished. It is therefore paramount that counselling staff is undertaken appropriately since it can have a profound impact on the employer-employee relationship. Moreover, counselling staff is often confused with disciplinary procedures, performance appraisals or a pleasant chat between friends rather than a structured attempt to provide help in a problem situation. Health professionals involved in counselling staff therefore must be uniquely aware of the nature and process of the counselling relationship to maximise efficacy.

Health professionals in Australia that are registered with AHPRA are required to obtain continuing professional development (CPD) hours/points each year that relates to their context of practice, in order to comply with mandatory regulatory requirements.