Cover image for: Collaboration and Communication
Badge from the American Nurses Credentialing Center showing that Ausmed is an accredited provider with distinction

The Ausmed Education Learning Centre is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider Number PO342.

CPD50m of CPD
Total Rating(s)56
First Published
Updated03 December 2017
Expires 16 August 2019
Recorded InMelbourne, Australia

Course Overview

This Course explains the role that collaboration amongst disciplines working in healthcare can play in producing positive patient outcomes and explores strategies to enable effective collaboration amongst these disciplines.

  • The benefits of collaboration
  • The principles of good communication
  • Negotiation and conflict

It is recognised that when inter-professional members of the healthcare team identify their different roles and focus on the best interests of the patient, they can provide collaborative, person-centred care, resulting in significant and real benefits for the person, for those providing care, and the healthcare system as a whole.

If healthcare professionals are unable to collaborate, it can ultimately lead to a breakdown in the provision of effective healthcare. At the very heart of this collaborative process is the nurse, and for collaboration to be efficient and effective, it is critical to understand the nature of collaboration itself, how it can be facilitated and the principles of good communication.


The purpose of this Course is to encourage learners to be more aware of the necessity of efficient collaboration amongst the healthcare disciplines in order to achieve positive outcomes for those in their care.

Learning Outcomes
  • Describe the benefits of collaboration amongst the healthcare disciplines
  • Describe the factors that result in effective collaboration
  • Identify the key elements of good communication between peers and other disciplines
Target Audience

This Course is designed for any registered nurse or other health professionals including those working in management positions.


No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.


Portrait of Darren Wake
Darren Wake

Peripatetic and always intellectually restless, Darren Wake has pursued varied careers in journalism, media production, academic philosophy and nursing. As a nurse, he worked in the speciality areas of critical care, community care, remote area healthcare and education. As a formally qualified academic philosopher Darren taught undergraduate units in law and ethics in healthcare, although his principle research focus revolved around logic and the philosophy of language. Darren’s media production output can be found scattered about the Ausmed website and in his long forgotten days as a word monkey, he wrote for European publications such as The Scotsman, The Great Outdoors, Country Walking and The Times. In 2014 Darren consulted to the Department of Health for the development of Consumer Directed Care policy and guidelines for remote area communities in the Northern Territory. These days he is the managing editor of a small independent publishing company based in the United Kingdom, and lives in Tasmania. In his spare time, Darren is currently studying a formal course in celestial navigation, just in case the inevitable zombie apocalypse messes with the world’s GPS satellite system. See Educator Profile

Learner Reviews

56 Total Rating(s)
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Rachel Dawson
07 Jul 2019

Great refresher of communication and collaboration techniques

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Trish Mills
04 Jul 2019

An informative lesson presented in a logical and succinct way

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Megha Raturi
03 Jul 2019

it was very informative. clear and concise and explanatory

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Sara Goode
21 Jun 2019

I found this resource to be very helpful as a reminder around effective communication and making sure the person you are communicating with understands you.

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Patricia Oliver
20 Jun 2019

Interesting and informative

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Claire Mayer
30 May 2019

Good basic overview

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Rachel Delahenty
30 May 2019


Portrait of Elizabeth Buckingham
Elizabeth Buckingham
29 May 2019

This was a very important resource, as it outlined the importance of collaboration and communication to improve working relationships by focusing on the importance of delivering better patient centered care by implementing a multidisciplinary team that provides the best support for the patient and family.

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Wendy Somers
28 May 2019

Excellent the steps to resolving conflict were especially interesting.

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Karla Smith
28 May 2019

this is a great source of information about communication