Difficulties in Managing Aggression and Conflict in Healthcare

What is this article about?

During my training, I frequently concluded that I was incapable of managing conflict or confrontation. On my first ward placement, I found that when encountering patients with vascular dementia, the most minimal expression of disdain used to colour me a deep shade of crimson and reduce me to blinking back tears. Throughout my childhood and teenage years, I never considered myself as someone who could be disliked. Suddenly, I was confronted with this recurring situation. Although I understood that many of these patients were confused and their aggression was not personal, I still believed I had the capacity to change their mind.