What is this article about?
My mother always said, "civility costs you nothing". The message I think she was trying to convey was to always behave well and treat people with respect. This is a fantastic sentiment and something to always keep in mind. The truth is we are all only human and when we are frustrated, hurt or angry, our ability to use emotional intelligence and control our behaviour is often sorely challenged. The truth is that incivility is costly and far more common than it should be.