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Ethical Listening - What is it and How Do I Do it?

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4m of CPD
Not only are we regulated by a body that requires ethical practice as standard, we also have ethical obligations as humans, colleagues, family members and friends to listen effectively. The stronger or more intimate the relationship, the more we owe it to the speaker to be an ethical listener.

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What is this article about?

As healthcare professionals, we are well aware that ethics are a cornerstone of our practice. Not only are we regulated by a body that requires ethical practice as standard, we also have ethical obligations as humans, colleagues, family members and friends to listen effectively. Additionally, the stronger or more intimate the relationship, the more we owe it to the speaker to be an ethical listener.

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Meet the educator

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Zoe Youl
Critical Care Registered Nurse

Zoe Youl is a Critical Care Registered Nurse with over 10 years of experience at Ausmed. As Head of Clinical Governance, she has built an understanding of regulations relevant to Australian health practitioners. 

She is also responsible for maintaining and applying accreditation frameworks across software and education. She lead the Ausmed Education Learning Centre to achieve Accreditation with Distinction, for the third consecutive cycle, with the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation. The AELC is the only Australian provider of nursing continuing professional development to be awarded this.


Her professional interests focus on evaluating the translation of continuing professional development into practice so as to improve learner and healthcare consumer outcomes. Zoe provided an international perspective to the workgroup charged with revising the current 2016 Nursing Professional Development: Scope and Standards of Practice.

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What do others think?

45 reviews by Ausmed Learners
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Portrait of Julie Blake
Julie Blake
13 Feb 2021
Excellent resource on communication
TC
Tina Carr
31 May 2022
Great explanations of different types of hearing and how to show other people we have heard them.
CW
Catherine Wallace
27 Aug 2022
Registered Nurse
Great resource, quick and easy to read.
RS
Robyn Smith
05 Apr 2021
Great article good for maintains personal resilience and efficacy
LW
Lucy Wilshaw
26 Jul 2022
Registered Nurse
Informative.
Portrait of Lee-Anne Devlin
Lee-Anne Devlin
04 Nov 2021
Empathetic listening- hear the persons feelings, emotion Polite Listening- don't interrupt let them vent critical listening- appraise the situation, offer solutions active listening- constructive and meaningful response, teach back
MP
Mariana Perez
15 Aug 2022
Enrolled Nurse
helpful content.
AS
Aimee Sing
26 May 2020
Good summary of ethical and empathetic listening
AA
areej al-jawazery
24 Aug 2021
this resource very useful
PA
Peta Archer
17 Jun 2020
great
4.4 / 5
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- Catherine, Enrolled Nurse