How to Become a Better Listener

3m of CPD
Empathy, understanding and recognition of the patient’s emotions and feelings are crucial to building a therapeutic rapport with people we care for. There are several myths when it comes to listening: ‘it’s the same as hearing’, ‘it’s passive’, and ‘good listening skills can’t be easily improved’.

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Therapeutic listening is a cornerstone skill of health professionals. Empathy, understanding and recognition of the patient’s emotions and feelings are crucial to building a therapeutic rapport with the people we care for. However, there are several myths when it comes to listening, such as: 'it’s the same as hearing', 'it’s passive', and 'good listening skills can’t be learned or easily improved'. These are all myths.


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Meet the educator

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Zoe Youl
Critical Care Registered Nurse
Zoe Youl is a Critical Care Registered Nurse, Nurse Planner and Online Education Manager at Ausmed Education. In this role, she manages Ausmed's Online Education Team which develops Ausmed's online courses, lectures and articles. Before commencing at Ausmed Education, Zoe worked as a Critical Care Registered Nurse in Intensive Care at a large private hospital in Melbourne. She values the ability of education to enable personal and professional growth, is a passionate teacher and has experience as a Sessional Academic teaching undergraduate nursing students. Zoe is a member of the Australian College of Nursing (ACN), the Australian College of Critical Care Nurses (ACCCN), the Australian Nurse Teachers Society (ANTS) and the Association for Nursing Professional Development (ANPD). She holds a postgraduate qualification in Clinical Nursing (Intensive Care) and is currently undertaking a Master of Nursing (Leadership and Management). Zoe was recently appointed the Victorian Branch Representative of the ANTS National Committee. Zoe is committed to improving the health and lives of all people through the development of effective and meaningful education whilst also promoting the impact of unique non-clinical nursing roles.
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What do others think?

16 reviews by Ausmed Learners
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Catherine Sinclair
17 Nov 2021
Very concise and factual,a good refresher on the skills that we sometimes let slide due to time constraints and the daily pressure and stress in the workplace.
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Emma Johnson
28 Jul 2022
This article is helpful in learning how to effectively listen to others.
Lydia Martin
15 Apr 2020
Excellent resource.
Amanda Flanagan
05 May 2022
Student Nurse or Midwife
Great mini-read
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