Clinical Complaints in Aged Care: Insights for L&D Teams

CPDTime.
27m
Cover image for: Clinical Complaints in Aged Care: Insights for L&D Teams

Lecture Overview

Join Michelle Hogan, Director of the Clinical Unit at the Aged Care Quality and Safety Commission, as she delves into the data of the complaints the Commission receives in relation to Clinical Care. With around 60% of all complaints received involving a clinical matter, the insights shared will be instrumental for L&D teams in aged care.

Educator

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Michelle Hogan View profile
Michelle Hogan is a Registered Nurse and Credentialled Diabetes Educator and has extensive experience across both residential and home aged care services in clinical care, clinical management, education, quality, governance and research. Michelle is the Director of the Clinical Unit at the Aged Care Quality and Safety Commission and holds an Associate Degree in Dementia Care, the University of SA’s Certificate in Practice Education and has completed her Master of Nursing - Diabetes Education and Management in 2022 and was awarded the James and Jessie Brown Memorial Prizes in Aged Care and Gerontology. Michelle is a casual academic for Flinders University’s postgraduate Primary Health Care and Diabetes streams and an previously an Associate Lecturer at the University of SA. Michelle sits on a number of advisory committees and is a practitioner member of the Nursing and Midwifery Board of South Australia. She has published and co-authored extensively in relation to the care of an older person, including diabetes, skin assessment, continence, quality use of medicines in aged care, oral health care and the lived experience of older people living with dementia.
Details
CPD time27m
First Published16 January 2024
Updated16 January 2024
Expires
16 January 2026
Learning Tools
Topics
Management
Leadership
Governance