Customer Service

Customer service in healthcare involves various tasks, ranging from providing lab results to ensuring comfort during a stay. Whether you're dealing with clients directly or supporting them behind the scenes, everyone is responsible for making sure patients and their families get top-quality care and support. In this module, we will also look at how to handle feedback, complaints and conflict resolution as an important part of providing this care.

All healthcare workers, support workers, professionals and ancillary staff that are involved with patients and families.