How to Manage Hostility and Conflict

CPDTime.
50m
Cover image for: How to Manage Hostility and Conflict

Lecture Overview

Working with difficult people invariably results in workplace conflict, not only with colleagues but with the public and patients too. This is likely to be detrimental to your health and wellbeing, and the patient/client's outcomes too. Watch this session and learn how clear communication and a cool head, when faced with hostility, can help YOU manage conflict better.

Educator

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Sean Smith View profile
Sean Smith is a Senior Lecturer in the School of Nursing at Torrens University. Sean is a former hospital CEO and DON and has worked in healthcare globally. As a Confirmed Candidate, Sean is working towards his PhD, researching clinical safety through digital transformation. Sean is passionate about strategy in healthcare, safety and quality in clinical practice and excellence in health management.
Details
CPD time50m
First Published07 April 2019
Updated04 April 2019
Expires
29 June 2024
Learning Tools
Topics
Communication
Family Violence
Bullying
Emergency
Paramedicine