Developing and Repairing Trust in a Nursing Unit

Cover image for lecture: Developing and Repairing Trust in a Nursing Unit

Lecture Overview

When trust breaks down between colleagues it can have devastating consequences for the workplace. Repairing trust is essential. This session looks at the concept of trust, what you can do to build it, and what can be done when it breaks down.


Portrait of Nicole Gillespie
Nicole Gillespie

Nicole Gillespie is Associate Professor in Management at the University of Queensland Business School. She is a Chief Investigator of the NHMRC funded Centre for Research Excellence in Telehealth and International Research Fellow of the Centre for Corporate Reputation at Oxford University. Nicole’s research focuses on the development and repair of trust in complex organisations and in challenging contexts, such as telemedicine and mega-projects. She also researches in the fields of teams, leadership and employee well-being. Her research appears in leading journals such as Academy of Management Review, Journal of Applied Psychology, Journal of Management, Organization Studies, and Business Ethics Quarterly. Nicole has consulted to and conducted research in a broad range of private and public sector organisations, most recently the Royal Brisbane and Women’s Hospital, CSIRO, Santos, Origin Energy, Barclays Bank, UBS Bank, and the Australian Army. She teaches on the UQ MBA program, the Australian and New Zealand School of Government (ANZSOG) Executive Masters in Public Administration, as well as customised executive programs. She is the recipient of five teaching excellence awards. See Educator Profile