Karen Thompson currently works two 0.5FTE positions - After Hours Manager of a small private hospital and RN in a medium sized but very busy ED. She comes from a mixed background, holding a Masters in Clinical Nursing (Emergency Nursing) and post graduate qualifications in remote area and critical care nursing. Karen is also a certified instructor in de-escalation strategies and regularly runs workshops on management of aggressive behaviour. Her commitment this issue and to nursing education led to a published article and several conference presentations in 2016. Karen also contributes to the Ausmed blog and chaired this year’s Shepparton Nursing Conference.