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Cover image for: Managing Aggression in the Workplace
CPD30m of CPD
Total Rating(s)106
First Published
Updated01 September 2019
Expires 01 September 2022
Recorded InMelbourne, Australia

Course Overview

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Validation of Learning:

  • A copy of an evidence-based article you have read on prevention and management of aggression in the workplace;
  • Evidence that you have read the relevant policies and procedures for managing aggression in your workplace.

Learning Outcomes
  • Describe a range of aggressive behaviours.
  • Recognise passive aggression.
  • Identify how aggressive behaviours impact on you and on your workplace.
  • Know the actions to take if aggressive behaviours occur in your workplace.

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

106 Total Rating(s)
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Julie wells
30 Mar 2020

The information that was given has reinforce the way I have dealt with aggression in the work force, this is a good reminder to continue,

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Saskia Stomps
28 Mar 2020

This session provided me with valuable knowledge about aggressive behaviour, including passive aggressive behaviour and how to best respond to it.

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karamjit kaur dhillon
25 Mar 2020


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Heather Piggott
24 Mar 2020

Very informative

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Heather Piggott
24 Mar 2020

Very informative

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Paul Wiese
20 Mar 2020

Clear and precise information.

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Alice jackson
19 Mar 2020

This resources provides an overview of aggression in the workplace, both cognitive and emotional as well as passive aggression. It looks at the common causes of these and the different ways in which staff can minimise any aggressive behaviour that occurs in patients and collegues.

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Wesley Clifton
19 Mar 2020

Well presented, very interesting

Portrait of Janeth Sullivan
Janeth Sullivan
15 Mar 2020

very helpful and meaningful.

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Yuya Makino
10 Mar 2020

It was beneficial to learn how to manage aggressive behaviours