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Cover image for: Managing Aggression in the Workplace
CPD30m of CPD
Total Rating(s)78
First Published
Updated01 September 2019
Expires 01 September 2022
Recorded InMelbourne, Australia

Course Overview

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Validation of Learning:

  • A copy of an evidence-based article you have read on prevention and management of aggression in the workplace;
  • Evidence that you have read the relevant policies and procedures for managing aggression in your workplace.

Learning Outcomes
  • Describe a range of aggressive behaviours.
  • Recognise passive aggression.
  • Identify how aggressive behaviours impact on you and on your workplace.
  • Know the actions to take if aggressive behaviours occur in your workplace.

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

78 Total Rating(s)
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David Brannigan
22 Jan 2020

A generic overview of aggressive behaviours

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Mary Ann Breen
22 Jan 2020

Very helpful and informative. The online learning covered the topics of bullying and occupational health and safety in a satisfactory manner. The reinforced knowledge acquired will maintain my mandatory competency.

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Shannon Therese Barrett
21 Jan 2020

Very helpful in working within a team environment and working in patient care.

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Jennifer Robertson
21 Jan 2020

Very good presentation of an area that we face readily at work. Identifying strategies and minimising aggression from patients was covered, albeit superficially. A good start to an important aspect of our nursing practice.

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14 Jan 2020

Very good information

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Peter O'Connor
12 Jan 2020


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07 Jan 2020

concise and well delivered

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Neala Barrett
01 Jan 2020

The knowledge I have been able to reinforce plus the new new knowledge gained will make me the best Enrolled Nurse I can be

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shane baylis
30 Dec 2019

good information and refresher

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Stephen Brian Smith
28 Dec 2019

Well presented, with good examples and positive reinforcement of knowledge.