Nurses and the Art of Listening

6m of CPD
Nurse, go forth and listen and you’ll see improved relationships with colleagues, patients more willing to talk, as well as a more satisfying experience in your career and work.

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What is this article about?

It’s been said that humans have two ears and one mouth so that they’ll listen twice as much as they talk - nurses and healthcare professionals are no exception. Listening is central to the provision of high-quality nursing, yet the art of listening is rarely taught in a way that allows nurses to truly develop stellar listening and communication skills. Do you listen to your patients and colleagues twice as much as you talk?


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Meet the educator

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Keith Carlson
Keith Carlson, RN, BSN, NC-BC, is a holistic career coach for nurses, award-winning nurse blogger, writer, podcaster, speaker, author, and popular career columnist. With two decades of nursing experience, Keith deeply understands the issues faced by 21st-century nurses. Keith’s two podcasts, RNFM Radio and The Nurse Keith Show, offer inspiration and practical support to nurses seeking to create meaningful, satisfying lives and careers. Keith’s message of savvy career management and professional satisfaction reaches tens of thousands of nurses worldwide. Keith can be found on many social media platforms---including Facebook, Twitter, Pinterest, LinkedIn, and Instagram - as well as at and Digital Doorway.
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What do others think?

224 reviews by Ausmed Learners
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Portrait of Jeff Alvin Cachila
Jeff Cachila
25 Feb 2020
Informative and relevant to my scope of practise.
Bina Baniya
23 Apr 2021
04 Mar 2020
Fantastic reading .
Marin Rajaratnam
01 Mar 2020
Portrait of Jeff Alvin Cachila
Jeff Cachila
25 Feb 2020
Informative and revelant to my scope of practice.
Karen Lovett
27 Feb 2020
Easy to read, important reinforcement
Stephanie Biondich
26 Feb 2020
Communication is SO important! We all need to learn to slow down a little and allow our patients to develop the trust to confide in us more
Grace Chau
29 Feb 2020
Straight to the point, short, succinct, clear, essential.
Portrait of stanley catts
stanley catts
06 Mar 2020
it,s a fundamental right for someone to be heard,be it a professional setting or not.So listen,please.And look good about it
Wendy Boehringer
23 Mar 2023
Registered Nurse
excellent. more should be done on this topic
4.3 / 5
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