Holding Difficult Conversations at Work

CPDTime.
30m
Cover image for: Holding Difficult Conversations at Work
Details
CPD30m of CPD
First Published
Updated19 January 2023
Expires 29 January 2025
Recorded InMelbourne, Australia

Course Overview

Holding difficult conversations at work is likely to be one of the more challenging aspects of employment, particularly in a high-stress environment such as healthcare. This Ausmed Training Module will assist staff to be better prepared and able to hold difficult conversations, whether it is with patients and their relatives, colleagues or as a manager to another staff member.

Learning Outcomes
  • Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.
  • Recognise that conversations at work can be difficult for everyone taking part in them.
  • Implement a range of strategies that can help you to manage and engage in a difficult conversation.
Target Audience

This module is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.

Disclosure

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.

Details
CPD30m of CPD
First Published
Updated19 January 2023
Expires
29 January 2025
Recorded InMelbourne, Australia
Learning Tools
Topics
Communication
Management
Occupational Health and Safety
Teamwork
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